Kaptan Singh
New Delhi
Summary
Dynamic Senior Consultant at Deloitte with expertise in strategic planning and stakeholder engagement. Proven track record in lead generation and project management, successfully driving large-scale initiatives in the craft and tourism sectors. Adept at crafting tender documentation and negotiating contracts, delivering impactful results that enhance organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Consultant
Deloitte
05.2024 - Current
- Senior Consultant focusing on strategy and implementation for large-scale projects in the craft and tourism sectors.
- Led multi-stakeholder consultations with artisans, real estate consultants, leasing agencies, NGOs, and craft organizations.
- Prepared detailed tender documentation, including the scope of work, eligibility criteria, evaluation metrics, and financial models.
- Conducted market research to identify capable vendors, especially in sectors like construction, Retail, and facility management.
Freelance
Freelance
Nashik
05.2022 - 04.2024
- Develop and execute Influencer marketing strategies and creative campaigns
- Identify and build relationship with the influencers and thought leaders
- Develop content ideas with the brands and related partners
- To keep abreast of emerging trends, technology and influencers
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Work on movies, song and other promotions projects
Villa Acquisition Manager
SaffronStays
Nashik
10.2021 - 02.2022
- To generate the potential business lead for the organization
- To devise activations, events and marketing campaigns for the generation of the leads and execute the same
- To meet, screen and pitch the business concept and sign up the homes
- To be the relationship manager for the Home Owner
Home Acquisition Manager
Hireavilla
Nashik
10.2020 - 03.2021
- Responsible for Growth in the supply side of Hireavilla
- Generate leads of property owners/developers in Nashik/Igatpuri locations
- Reach-out to property owners and developers
- Pitching HAV property management & rental services to Home owners and developers
- Explain to them the onboard process comprehensively
- Process the Agreement work with the homeowners
- Execute the onboarding process
- Ensure property meets HAV standards and resolve issues if any
- Maintain relationships with property owners and resolve their apprehensions
- Besides the primary role of home acquisition also responsible for identifying meaningful partnerships with other brands that will help hireavilla grow and partnerships that will add more value to its customer
Business Development Manager
HiGuests
Mumbai Area
10.2017 - 12.2019
- Planning and Expanding the Higuests in India
- Create an elaborate sales plan and action plan to achieve HiGuests targets and goals for the Mumbai market
- Generate leads - direct and indirect and close deals for full management of apartments
- Meet with prospective clients (property owners) to provide information our offerings, potential income to clients, regulations, rules so on and so forth
- Determine clients' needs and financials abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients/partners, legal team and anything required in between to ensure a fair and honest dealing
Host Acquisition Specialist - Supply
Airbnb
Mumbai Area
03.2016 - 04.2017
- Identify and log potential leads in market through online and offline sources
- Onboard new hosts by introducing and explaining the Airbnb platform guiding them through the listing process and ensuring a qualified active listing is created by the host
- Identify hosts that can take on additional responsibilities within the market and minimize friction of hosting for people with extra space
- Analyze and benchmark existing supply to identify growth opportunities and build host network in order to provide the best possible experiences to guests
- Identify hyper local initiatives and projects, plan and execute locally relevant partnerships and deals for market activation
- Developing the Mumbai Market with commercial Properties
Assistant Manager
RepuFact
09.2015 - 12.2015
- Making the hotelier aware about the benefits of hotel reputation and review management
- Identifying the prospective hotelier and educate them on influential factors that effect hotel revenue
- Analysing hotel reputation on the basis of reviews and link them how effective is our solution on the basis of customer reviews
Market Coordinator and Business Development Manager
Goibibo
04.2013 - 08.2015
- Conduct daily/weekly rate and availability checks
- Monitor and assist hotels team regarding demand trends, revenue management, specials and promotions
- Maintain high level of customer service in handling client inquiries and settlement of complaints
- Manage hotels contacts with a high attention to detail and accuracy
- Utilize the internet for research on industry trends and markets as require
- Responsible for the coordination and production of new hotel websites on Goibibo.com
- Entering the rates, availability, promotions in our system for hotels
- Assisting with acquisition of new hotels; preparation of commercial mailings, hotel promotional kits and following up by telephone and email
- Assist in the preparation of market visits, operational planning and projects
- Assist hotel partners with change requests, updates and other matters pertaining their partnership and presence on our site
- Liaison person for hotels to contact when they have questions and the Account Managers are unavailable
- Verify that the website has accurate information on hotels and pictures of newly registered hotels
- Advise hotels regarding their webpages on the Goibibo website and how they can amend data with respect to supply, availability, specials, promotions
- Providing hotels with information and advice by mail and email, including follow-ups
- In consultation with the Account Managers, provide information support to Goibibo for new hotels
- Liaise with hotels to ensure information is up to date
Trainee - MICE
Thomas Cook India Limited
05.2012 - 06.2012
- Ensure comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies
- Communicate the final details of all confirmed bookings to the Sales Manager - MICE for the contract to be prepared and obtain client's signature on booking contract in a prompt way
- Maintain and update the sales & catering - PMS as per company standards
- Obtain client feedback after each event verbally and through 'Thank You' letter and 'Guest Questionnaire' and communicate the outcome to the concerned
Food and Beverage Associate
Sheraton Hotels & Resorts
Steamboat Springs
12.2008 - 12.2009
- Check identification of customers to verify age requirements for purchase of alcohol
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Take beverage orders from serving staff or directly from patrons
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Exhibit knowledge of all beverages on menu and wine list
- Take orders, up selling, explaining items as per specification
- Give personal attention, takes personal responsibility and teamwork when providing guest services
- Take beverage orders from servers or directly from guests
Trainee
Taj Hotels Resorts and Palaces
06.2006 - 10.2006
- Trainee has to pass through all departments including kitchen, reception
- Ensure comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies
- Communicate the final details of all confirmed bookings to the Sales Manager - MICE for the contract to be prepared and obtain client's signature on booking contract in a prompt way
- Maintain and update the sales & catering - PMS as per company standards
- Obtain client feedback after each event verbally and through 'Thank You' letter and 'Guest Questionnaire' and communicate the outcome to the concerned
Education
PGDM - International Business -Tourism, International Tourism Business
Indian Institute of Tourism and Travel Management
01.2013
Bachelor of Science (BSc) - Hospitality and Hotel Administration
Institute of Hotel Management Bhopal
01.2008
Skills
- Decision-Making
- Project management
- Stakeholder engagement
- Tender documentation
- Relationship management
- Lead generation
- Negotiation skills
- Strategic planning
- Contract negotiation
- C-Level
- Contract Management
- New business development
Websites
Languages
- English, Full Professional
- Marathi, Limited Working
- Hindi, Native or Bilingual
Personal Information
Title: Global Hospitality Strategist
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2
Timeline
Senior Consultant
Deloitte
05.2024 - Current
Freelance
Freelance
05.2022 - 04.2024
Villa Acquisition Manager
SaffronStays
10.2021 - 02.2022
Home Acquisition Manager
Hireavilla
10.2020 - 03.2021
Business Development Manager
HiGuests
10.2017 - 12.2019
Host Acquisition Specialist - Supply
Airbnb
03.2016 - 04.2017
Assistant Manager
RepuFact
09.2015 - 12.2015
Market Coordinator and Business Development Manager
Goibibo
04.2013 - 08.2015
Trainee - MICE
Thomas Cook India Limited
05.2012 - 06.2012
Food and Beverage Associate
Sheraton Hotels & Resorts
12.2008 - 12.2009
Trainee
Taj Hotels Resorts and Palaces
06.2006 - 10.2006
PGDM - International Business -Tourism, International Tourism Business
Indian Institute of Tourism and Travel Management
Bachelor of Science (BSc) - Hospitality and Hotel Administration
Institute of Hotel Management Bhopal
Similar Profiles
Albert Laurentiu IonAlbert Laurentiu Ion
Junior Information Technology Consultant at DeloitteJunior Information Technology Consultant at Deloitte
Sai Rekha SuradaSai Rekha Surada
Solution Advisor - Manager FCC Investigations Team at DeloitteSolution Advisor - Manager FCC Investigations Team at Deloitte
Sai Ramesh VattiSai Ramesh Vatti
Sr. UIUX Consultant at DeloitteSr. UIUX Consultant at Deloitte