Kara Ferguson
Evansville
Summary
Regional director with extensive experience in leadership and strategic management. Expertise in operational oversight, growth initiatives, and relationship building. Proven ability to drive results and guide teams toward achieving organizational goals across various regions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Director of Office Operations
Gentiva Hospice Corporate
Evansville
06.2022 - 08.2025
- Oversaw operations across multiple sites in Georgia, Alabama, Missouri, and Illinois to enhance patient care.
- Conducted training sessions for staff on effective patient care management practices.
- Led efforts to identify and implement process improvements within the region's operations.
- Fostered high-performance teams by promoting an inclusive work culture focused on growth.
- Created effective communication channels among regional offices, district managers, and headquarters.
- Worked collaboratively with team members to establish best practices aligned with company goals.
- Optimized operational efficiency through implementation of technology solutions for better data analysis.
- Mentored newly hired employees, providing insights into various company programs.
Patient Care Coordinator
Gentiva - SouthernCare Hospice
Evansville
09.2021 - 06.2022
- Directed front office operations to optimize high-volume patient flow with a focus on efficiency.
- Collaborated in developing processes for effective problem resolution impacting organizational goals.
- Oversaw incoming phone calls, admissions, and discharges to ensure timely, accurate communication.
- Demonstrated exceptional service standards through streamlined patient interaction and facilitation.
Executive Assistant/Office Manager
Dr. Barrett
Newburgh
06.2021 - 09.2021
- General office administration included managing personal schedule, transcription and daily communication and follow-up with the physician and patients.
- Managed Accounts Receivable and Accounts Payable.
- Dr. Barrett was diagnosed with metastatic ovarian cancer and chose not to undergo treatment. I referred her to SouthernCare and performed every necessary duty, including personal care and medication administration in her home, until she took her last breath.
Director Of Human Resources
Home Instead Senior Care
Evansville
03.2020 - 06.2021
- Assisted management in managing employee issues; implement policies, procedures or programs while adapting operations to accommodate different business practices for 4 franchise offices in the state of Indiana.
- Developed and established performance management, progressive discipline policy and recruitment policy guidelines for hourly employees.
- Developed employee policy and procedure manuals to insure a positive organization of diversity and inclusion where every employee felt valued.
Education
Associate - Paralegal Studies (Legal Support Services)
Adams State University
Alamosa, CO05.2011
Skills
- EMR System: Homecare Homebase
- Skilled in Power BI
- Multimillion-dollar P&L management
- Operational metric management
- Project management
- Billing hold resolution
- Process improvement
- Staff training, development and engagement
Affiliations
- Award Presenter, East Missouri Area Business Development Conference - Q1 2025 "Excellence in Operations" Awards - Honored the two branches that modeled integrity, efficiency, and mission-aligned care through top operational outcomes.
- Educational Presenter, Illinois Area Directors Conference - Q1 2025 "Empowering Regional Leaders: Purpose, Process & People in Hospice Operations"
- Educational Presenter, East Missouri Area Directors Conference - Q4 2024 "From Strategy to Execution: Strengthening Hospice Operations"
- Educational Presenter, National Directors of Operations Conference - 2023 "Repurposing Reports: Finding New Value in Existing Data"
Accomplishments
- Promoted from Patient Care Coordinator to Regional Director of Office Operations - Gentiva Hospice, 2022
Certification
- Paralegal
References
References available upon request.
Timeline
Regional Director of Office Operations
Gentiva Hospice Corporate
06.2022 - 08.2025
Patient Care Coordinator
Gentiva - SouthernCare Hospice
09.2021 - 06.2022
Executive Assistant/Office Manager
Dr. Barrett
06.2021 - 09.2021
Director Of Human Resources
Home Instead Senior Care
03.2020 - 06.2021
Associate - Paralegal Studies (Legal Support Services)
Adams State University
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