Summary
Overview
Work History
Education
Skills
Timeline
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KARABI GANGULY

KARABI GANGULY

Home Maker
Purba Bardhaman

Summary

Dynamic professional with excelling in customer service and appointment scheduling. Enhanced client satisfaction through effective communication and streamlined processes, achieving a significant reduction in wait times. Proficient in data entry and office management, committed to delivering exceptional support and fostering positive client relationships.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Receptionist

K.B.Honda Guskara
03.2021 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Account Opening

Central Cooperative Bank
08.2018 - 11.2019
  • Improved efficiency by assisting with account opening processes, loan applications, and other administrative tasks.
  • Facilitated smooth account opening processes for new customers while explaining various product offerings tailored to their needs.
  • Streamlined account opening processes for new clients, expediting service delivery and enhancing efficiency.
  • Improved efficiency in daily transactions by streamlining the account opening process for new clients.
  • Enhanced customer satisfaction with personalized support and effective communication during the account opening process.
  • Provided excellent customer assistance with account opening processes, guiding clients through required documentation for seamless onboarding experience.
  • Streamlined account opening process for faster service and increased customer satisfaction.
  • Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.

Education

No Degree - Secondary Education

Belan Belleswar High School.
Bardhaman, India
04.2001 -

Skills

Data entry

Telephone skills

File management

Office management

Time management

Clerical support

Verbal and written communication

Mail handling

Appointment scheduling

Timeline

Receptionist

K.B.Honda Guskara
03.2021 - 01.2023

Account Opening

Central Cooperative Bank
08.2018 - 11.2019

No Degree - Secondary Education

Belan Belleswar High School.
04.2001 -

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KARABI GANGULY Home Maker