Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Preferred Locations
Timeline
ProjectManager

Karamjeet Singh

Project Manager
Kharar,PB

Summary

17 Years plus of experience as Information Security and IT management having functional experience of handling Compliances, Audits, Risk Management, Governance, Implementation, of operations, ensuring uninterrupted operations IT professional with 17 years of diverse experience in Information Technology, Compliance, and Audits. Adept at implementing and managing IT frameworks and ensuring adherence to international standards such as ITIL, ISMS and ISO. Aligning technology initiatives with organizational compliance goals while ensuring robust information security management systems. Demonstrates in-depth knowledge of IT service management proficiency in conducting comprehensive audits to maintain regulatory and legal compliance. Successfully led multiple risk assessment and mitigation projects, enhancing organizational resilience and safeguarding sensitive data. Skilled in implementing HIPAA-compliant solutions to protect patient information and healthcare systems. Project Management, leveraging strong project management expertise to plan, execute, and deliver IT and compliance projects within scope, schedule, and budget constraints. Excels in coordinating cross-functional teams, managing stakeholders, and optimizing processes to achieve operational excellence. Experienced in implementing ISO 27001 and other compliance frameworks, ensuring consistent audit readiness and certification success. A proactive problem-solver with strong analytical and communication skills, committed to continuous improvement and organizational success. Ensure the smooth delivery of IT services by monitoring system performance, Identify and eliminate security vulnerabilities with strategic solutions that increase data security Conduct regular system audits and software performance reviews, Perform troubleshooting, system backups, archiving, and disaster recovery Managed IT staff by recruiting and training employees, communicating job expectations, and monitoring performance

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

17
17
years of professional experience
5
5
Certifications
3
3
Languages

Work History

Project Manager

VFS Global
04.2024 - Current
  • Getting involved in Project Rollouts for global regions through Central monitoring
  • Review and provide analysis of issues encountered during project rollouts
  • Support mechanisms for hardware and Infrastructure - analysis, optimal solutions – while ensuring TAT
  • Delivery Support to all IT enabled or IT embedded projects
  • Stakeholder management – both internal and external customers
  • Communication of any delay in delivery / rollout schedule is a key element
  • Maintaining the integrity and security of a network to ensure that access is allowed only to authorized users
  • Follow-up Audits for implementation of actions committed on internal audit
  • Responsible for Internal Audit of the organization and its joint ventures
  • Broad understanding of all information security disciplines with emphasis on vulnerability management, data protection, Cyber Security, Infrastructure security, application security
  • Conducting periodic inspections of IT systems to ensure efficient performance; conducting daily, weekly and monthly review meetings with Clients
  • Working closely with third-party vendors and contractors to manage and coordinate projects with the business units and other IT departments, where necessary
  • Managing periodic backup of information and data to ensure recovery in event of system breakdown
  • Participate in all Internal and External Audit (ISMS, QMS, Client Audits), process walkthroughs, document process flowcharts, identify key risks & mitigation controls, perform design & operational effectiveness testing, and formulate observations / key findings
  • Implementing the Information Technology Infrastructure Library (ITIL) program to improve work practices and processes within the Service Desk and Infrastructure team
  • Draft audit observations with clear details regarding what went wrong, root cause, impact, and proposed action plans for remediation
  • Recommended and enforced IT procedures and standards for adherence of project output to audit and compliance

IT – Deputy Project Manager

Quess Corp
12.2023 - 03.2024
  • Rebadging from last company ACL Digital on same project.

IT – Deputy Project Manager

ACL Digital
06.2019 - 11.2023
  • Rebadging from last company Teleperformance on same project.

IT – Technical Shift Manager (ISMS)

Teleperformance
04.2016 - 05.2019
  • Process – Reliance JIO

Server Administrator & Lead

ISON India Pvt. Ltd.
10.2014 - 04.2016
  • Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
  • Implemented monitoring dashboards to provide real-time insights into system health, enabling early detection of potential issues before they escalate into critical incidents.
  • Coordinated vendor relationships to negotiate contracts, obtain technical support resources, and stay current on product offerings within the marketplace.
  • Ensured data security through implementation of robust access controls and regular vulnerability assessments.
  • Evaluated new software releases for compatibility with existing infrastructure components, ensuring seamless upgrades without compromising stability or performance levels achieved previously.
  • Enhanced server performance by optimizing configurations and implementing regular updates.
  • Reduced downtime through proactive monitoring of server health and quick response to alerts.
  • Acted as liaison between IT department end-users to ensure that server-related concerns were addressed promptly effectively.
  • Delivered responsive support for end-users by resolving issues promptly and providing clear communication throughout the process.

Team Manager

Competent Synergies Pvt. Ltd.
05.2012 - 09.2014
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

Network Support Executive

Pugmarks Interweb Pvt. Ltd.
07.2011 - 04.2012
  • Instituted continual improvement philosophy into new product adoptions, providing consistent network performance and reliability enhancements.
  • Maintained accurate documentation of network configurations, facilitating efficient troubleshooting and expansion efforts when needed.
  • Played a key role in designing efficient network infrastructure that supported organizational needs while minimizing costs.
  • Achieved faster issue resolution by creating a knowledge base of common problems and solutions for reference by fellow support executives.
  • Provided exceptional customer service, addressing user concerns and offering prompt solutions to their technical issues.
  • Performed high-level application and hardware assessments, determining suitability of new solutions for integration into network infrastructure.

Team Lead

Competent Synergies Pvt. Ltd.
10.2007 - 07.2011
  • Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
  • Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
  • Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
  • Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members.
  • Implemented data backup protocols for disaster recovery preparedness, ensuring minimal loss of information during unexpected events.
  • Improved security measures by conducting regular audits, implementing best practices, and updating policies as needed.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.

Education

Master of Computer Application -

Sikkim Manipal University
Mohali, India

BCA -

Gian Jyoti Institute Mohali (Punjab Technical University)
Mohali, India

Advance Diploma - Hardware/Networking, Training of MCSE, CCNA

Jetking Institute H/N
Chandigarh, India

Skills

IT Service Delivery

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Certification

ITIL v4

Personal Information

Date of Birth: 04/13/83

Preferred Locations

  • Chandigarh
  • Punjab
  • Delhi
  • NCR
  • Bangalore
  • Hyderabad

Timeline

Project Manager

VFS Global
04.2024 - Current

IT – Deputy Project Manager

Quess Corp
12.2023 - 03.2024

IT – Deputy Project Manager

ACL Digital
06.2019 - 11.2023

IT – Technical Shift Manager (ISMS)

Teleperformance
04.2016 - 05.2019

Server Administrator & Lead

ISON India Pvt. Ltd.
10.2014 - 04.2016

Team Manager

Competent Synergies Pvt. Ltd.
05.2012 - 09.2014

Network Support Executive

Pugmarks Interweb Pvt. Ltd.
07.2011 - 04.2012

Team Lead

Competent Synergies Pvt. Ltd.
10.2007 - 07.2011

Master of Computer Application -

Sikkim Manipal University

BCA -

Gian Jyoti Institute Mohali (Punjab Technical University)

Advance Diploma - Hardware/Networking, Training of MCSE, CCNA

Jetking Institute H/N
Karamjeet SinghProject Manager