Karamjeet Singh
Bruce,ACT
Summary
Experienced Mechanical Engineer with more than 15 years of expertise in Diesel and Petrol engine systems, After sales technical support, field diagnostics, maintenance, troubleshooting, and customer support. Strong background in Piston, Piston rings, Engine valve, and Engine component applications across automotive, mining, aviation, and construction sectors. Proven capability in leading Technical Support Operations, Conducting Field Trials, Resolving Complex Customer Complaints, and coordinating with R&D and manufacturing teams to improve product performance and reliability. Skilled in conducting technical trainings, root cause analysis, quality management, SAP coordination, and cross-functional stakeholder engagement. Recognised for strong problem-solving abilities, customer relationship management, and nationwide technical leadership.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Deputy Manager – Technical Services (National Technical Head)
Shriram Pistons & Rings Ltd
India
02.2011 - 04.2026
- Led nationwide Aftermarket Technical Support operations for Diesel and Petrol engine components, including Pistons, Piston Rings, Engine Valves, and associated products.
- Key Responsibilities & Achievements
- Provided technical support for diesel and petrol engine components across multiple vehicle segments.
- Managed customer complaints, field inspections, and root cause analysis to improve product reliability and customer satisfaction.
- Conducted on-site diagnostics and troubleshooting for engine performance issues.
- Performed competitor product analysis to support product improvement initiatives.
- Coordinated closely with R&D, manufacturing, and sales teams for new product development and introduction.
- Led field testing and validation of new piston and ring models before market release.
- Delivered technical training programs for sales teams, field engineers, and technical staff.
- Supported product development activities including RFQs, technical drawings, SAP code initiation, and mass production coordination.
- Prepared technical bulletins, quality observation reports (QOR), and training documentation.
- Managed replacement settlements and warranty-related technical evaluations.
- Conducted regular market and customer visits to identify emerging market requirements and product opportunities.
- Supported audit preparation and quality compliance activities.
- Assisted with onboarding and technical orientation of new employees.
- Collaborated with vendors and manufacturing plants to resolve field quality issues and implement corrective actions.
Service Engineer
Deutz India
India
05.2010 - 02.2011
- Provided maintenance and Technical Support Services for Deutz Diesel Engines across customer sites.
- Key Responsibilities
- Performed preventive and corrective maintenance on Diesel Engines.
- Conducted troubleshooting, repair, and breakdown analysis.
- Delivered on-site and remote Customer Support.
- Led a team of Technicians for Engine repair and Maintenance activities.
- Ensured timely resolution of Customer Service issues and Equipment downtime.
Education
Secondary School Certificate (CBSE) -
Guru Nanak Public School
New Delhi, IndiaBachelor of Technology (B.Tech) - Mechanical Engineering
Punjab College of Engineering and Technology
Punjab, India01-2009
Diploma - Mechanical Engineering
Guru Tegh Bahadur Polytechnic Institute
New Delhi, India01-2006
Skills
- AutoCAD
- Pro-E
- SAP
- Technical Documentation
- Field Testing & Product Validation
- Engine Diagnostics
Certification
- Industrial Training – Bharat Electronics Limited (Ministry of Defence), Machine Shop & Design Software (AutoCAD, Pro-E)
- CNC Machine Shop Training – Bharat Electronics Limited
- Conventional Machine Shop Training – Bharat Electronics Limited
- Certified Trainee Technician – Asian Motors (Mitsubishi Motors), Service & Maintenance Department
Timeline
Deputy Manager – Technical Services (National Technical Head)
Shriram Pistons & Rings Ltd
02.2011 - 04.2026
Service Engineer
Deutz India
05.2010 - 02.2011
Diploma - Mechanical Engineering
Guru Tegh Bahadur Polytechnic Institute
Bachelor of Technology (B.Tech) - Mechanical Engineering
Punjab College of Engineering and Technology
Secondary School Certificate (CBSE) -
Guru Nanak Public School
CORE COMPETENCIES
- Mechanical Engineering
- Diesel & Petrol Engine Systems
- Technical Support & Troubleshooting
- Aftermarket Services
- Root Cause Analysis (RCA)
- Preventive & Corrective Maintenance
- Product Testing & Field Trials
- Customer Complaint Resolution
- Engine Components (Pistons, Rings, Valves)
- Quality Assurance & CAPA
- Technical Training & Documentation
- SAP Coordination
- Team Leadership
- Vendor & Customer Management