KARAMVEER KAUR

• Led full-cycle recruitment for healthcare professionals, including Registered Nurses (RNs), Registered Practical Nurses (RPNs), and Personal Support Workers (PSWs), for long-term care homes and community health programs across Ontario.
• Coordinated and managed the end-to-end hiring process, including sourcing, interviewing, job offer extensions, and ensuring a smooth onboarding experience.
• Streamlined recruitment operations by optimizing the Applicant Tracking System (ATS), leading to a 20% improvement in recruitment efficiency and tracking accuracy.
• Partnered with hiring managers to align recruitment strategies with departmental goals, providing weekly pipeline reports, and analytics to drive informed decision-making.
• Sent job offers through DocuSign, ensuring fast, secure, and trackable offer acceptance, and reducing administrative delays.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Collaborated with internal HR and payroll teams to manage documentation and resolve onboarding-related queries.

• Managed end-to-end candidate pipelines, from sourcing and interviewing to offer negotiation, for IT roles, including Technical Support, Helpdesk Support, Desktop Support, and Infrastructure roles.
• Coordinated with hiring managers to understand technical requirements, and presented pre-qualified candidates to meet role specifications.
• Developed and implemented innovative sourcing strategies to attract top talent, including targeted job ads, referral programs, and outreach via professional networks.
• Maintained consistent communication with candidates, providing updates throughout the recruitment process, and ensuring a positive candidate experience.
• Conducted a smooth onboarding process for selected candidates, ensuring high retention during probation.
• Utilized the company's applicant tracking system (ATS) to maintain accurate records of candidate activity, interview outcomes, and placement status.
• Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.

and May 2022 - Nov 2022

• Handled end-to-end recruitment for skilled trade roles, retail, customer service, and administrative staff, supporting large-scale hiring drives across the Greater Toronto Area (GTA).
• Drafted and posted job advertisements on different job boards, ensuring high visibility, and a strong applicant flow.
• Conducted candidate sourcing, screening, telephonic interviews, background checks, and offer letter preparation, followed by onboarding coordination.
• Achieved 30-40 successful closures per month during peak hiring periods, contributing to timely manpower fulfillment across multiple departments.
• Maintained accurate employee records and supported payroll processing, resolving onboarding and payroll-related queries with a 90% resolution rate.
• Coordinated interview schedules, ensured that all candidates were well-prepared, and that documentation was organized for a smooth onboarding process.
• Advised clients on recruitment strategies, candidate quality, and market trends, leading to an improved time-to-hire by 18%, and better role alignment.

• Supported the design and execution of employee orientation programs, ensuring smooth onboarding, and alignment with organizational culture.
• Developed and maintained new hire packages, ensuring all required documentation was provided and accurately processed for smooth onboarding.
• Supported payroll operations by processing timesheets, tracking work hours, overtime, and managing employee absences to ensure accurate payroll calculations.
• Maintained detailed tracking spreadsheets for employee turnover, assisting with the preparation of turnover reports for HR management.
• Screened resumes and applications to identify suitable candidates for open positions.
• Provided comprehensive HR support, answering employee inquiries related to benefits, company policies, and procedures, and ensuring compliance with HR standards.

• Delivered exceptional customer service by effectively managing inquiries via phone, email, and live chat, ensuring timely resolution of customer issues.
• Provided education to customers regarding self-service options and troubleshooting techniques, improving customer satisfaction and reducing call volume.
• Assisted customers with order management, exchanges, returns, and account navigation, ensuring a smooth user experience across Amazon's platform.
• Managed escalated customer issues, coordinating with internal teams to resolve concerns promptly and to the satisfaction of the customer.
• Consistently achieved and exceeded quality and productivity targets, contributing to the overall success of the customer service department.