Karam Veer Singh
Gurugram
Summary
Results-driven Manager with over 9 years of experience leading digital transformation in fintech and retail. Skilled in managing cross-functional teams, ensuring regulatory compliance, and implementing agile practices. Expertise in developing innovative processes and evaluating employee performance to drive project success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Manager
EXL
Gurugram
01.2025 - Current
- Led enterprise AI implementation across three clients, generating $1.5 million in revenue and $600,000 in operational savings.
- Established a two-year enterprise AI blueprint for assigned account, anticipating efficiency gains exceeding 85%.
- Managed project timelines and resources to ensure timely completion of deliverables.
- Streamlined service delivery by coordinating cross-functional teams to boost operational efficiency.
- Analyzed performance data to identify opportunities for process improvements.
Senior Associate – IT
Hero FinCorp Limited
04.2024 - 12.2024
- Led PMO for digital transformation of 3 key retail loan products, reducing TAT by 30%
- Led team of 10, including tech leads, BA, and quality assurance, to revamp Loyalty Personal Loan journey, delivering requirements such as risk-based pricing, E-signed vernacular loan kit, E-mandate, and DigiKYC.
- Developed and implemented strategic initiatives for enhancing financial product offerings.
Senior Consultant
EY India
01.2022 - 04.2024
- Modernized IT PMO for non-banking financial company, enhancing governance and project oversight
- Led end-to-end PMO restructuring resulting in complete transparency, compliance with RBI guidelines, and standardization across 100+ requirements across 5 major tech categories
- Designed and implemented an RBI-compliant revamped change management system saving on multiplatform license costs
- As a Scrum Master led the agile transformation of the Enterprise lead management system improving lead conversion ratio and cross-selling. Delivering average monthly leads ~ 1 lakh
- Digital Transformation of Largest Retail Chain in Sri Lanka
- Delivered an integrated e-commerce platform (web/mobile) with a Merchant portal, Admin portal, and Rider System while managing staffing, vendor ecosystem, and project finances
- As a Business Analyst, designed a comprehensive rider management platform that optimized assignments, tracking, and incentives. Delivering $25k in additional revenue for EY
- Formulated project delivery plan for revamped retail banking module, ensuring alignment with business objectives and regulatory requirements
- Assisted in Business Development activities by contributing to RFPs across Lending, Insurance, and One ecosystem
Google Cloud Consultant
Searce Inc
05.2021 - 01.2022
- Led cross-functional team of engineers, cloud architects, and field sales representatives to modernize infrastructure for 3 digital native startups.
- Led product ownership for digital native startups in the India-West region to optimize cloud spending.
- Collaborated with cross-functional teams to implement cloud migration strategies.
- Analyzed client requirements to recommend optimal cloud architecture and services.
Internship : Strategic Marketing
Exide
05.2020 - 07.2020
- Developed brand alliance strategy using primary and secondary research to address need gaps and enhance consumer purchase journey in grudge purchase category.
Developer Application Software
Secure Meters Limited
08.2015 - 03.2019
- Contributed to a web API-based solution for the UK market, retaining over 1 million active customers
- Implemented open-source data sync technology in sub-systems, achieving annual savings of 6.5 million INR
- Launched a pilot for a metering billing and collection program for the government of Rajasthan, covering one million billing accounts
Education
PGDM-C - MARKETING ANALYTICS
MICA
Ahmedabad04-2021
B.TECH - ECE
Manipal University
07-2015
Skills
- Digital transformation management
- Data and AI leadership
- Agile Development & Scrum Framework
- Product strategy development
- Process Optimization
- Requirements analysis
- Business case development
- Financial Acumen
- Stakeholder engagement
- C-Suite stakeholder management
- Cross Functional Team Management
- Vendor & Partner Management
- Functional Business Analysis
- Banking & Fintech Compliance Systems
- Strategic planning
Personal Information
Title: AI in Business | Certified in AI and Product | Consulting
Certification
- Certified Scrum Product Owner Scrum Alliance | AZ 900 – Azure Cloud Microsoft Corp | Cloud Digital Leader Google | Gemini Certified AI Deployment Manager
AWARDS AND RECOGNITIONS
I AM EXCEPTIONAL EY India | 2022-12, PERFORMANCE AWARD : MODERNIZATION OF LEGACY SOFTWARE Secure Meters Limited | 2018-12, CERTIFICATE OF EXCELLENCE : AI AND ML Secure Meters Limited | 2019-12, PERFORMANCE AWARD : DATA SYNC Secure Meters Limited | 2018-12
EXTRA-CURRICULAR
- Financial Inclusion Program Analyzed effectiveness of loan options for underserved | 2019-21
- GTM: E2W (Group M) Proposed Electric 2W launch strategy based on Primary and Secondary Research | 2019-21
- Project Lead: Spread the Word CSR initiative to drive scientific curiosity among young brains | 2018-19
Timeline
Manager
EXL
01.2025 - Current
Senior Associate – IT
Hero FinCorp Limited
04.2024 - 12.2024
Senior Consultant
EY India
01.2022 - 04.2024
Google Cloud Consultant
Searce Inc
05.2021 - 01.2022
Internship : Strategic Marketing
Exide
05.2020 - 07.2020
Developer Application Software
Secure Meters Limited
08.2015 - 03.2019
PGDM-C - MARKETING ANALYTICS
MICA
B.TECH - ECE
Manipal University