Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Hobbies
Salary
Notice Period
Certification
Timeline
AccountManager
Karamvir Singh

Karamvir Singh

Rohtak

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager

Ritu Kia
Hisar
08.2019 - Current
  • Adhered to customer service standards to foster satisfaction and retention.
  • Motivated and supported employees to maintain good team bounding .
  • Designed and implemented customer service system that reduced response times from 6 days to 3 day.
  • Identified and resolved customer service issues quickly and efficiently, resulting in 80% decrease in customer complaints.
  • Work on customer demand and needs resultant increase in RO labor and VAS by 30% and 35% respectively.
  • Achieved Gold category award in KIA Dealer excellence awards in year 2021 & 2022 .
  • Achieved Rank 1 in region and rank 6 in national level in month of April 2023 in dealer One Pager .

Service Manager

Volkswagen Rewari
Rewari
06.2016 - 08.2019
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Achieved Gold awards in ASPiRe in year 2016.
  • Achieved Platinum awards in ASPiRe in year 2017 .
  • Achieved Awards of Best service Manager in 2017.

Service Advisor

Volkswagen Rewari
Rewari
02.2015 - 06.2016
  • Identified and addressed customer needs, resulting in increase in add-on sales.
  • · Provided technical advice and support to customers, resulting in 20% reduction in customer complaints
  • · Established strong relationships with clients, resulting increase in customer loyalty and satisfaction.
  • Achieved Awards of Star service advisor of month in Sep.2015 .

Service Technician

Volkswagen Rohtak
Rohtak
03.2013 - 02.2015
  • Diagnosed and resolved complex technical issues to ensure customer satisfaction
  • · Researched and ordered parts to complete repairs and maintenance
  • · Inspected vehicles to identify and document any safety or maintenance issues.
  • Perform Periodic Maintenance service .

Education

Diploma in Automobile Engineering - Automobile Engineering

Sabarmati University
Ahmedabad, Gujarat
05.2012

High School Diploma -

Government Senior Secondary School
Rohtak
03.2010

High School Diploma -

Government School
Gharawathi District Rohtak
03.2008

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Expert in Excel , word , Power point
  • Critical thinking and problem solving
  • Leadership Skills
  • Communication Skills

Languages

Hindi
First Language
English
Advanced
C1

Affiliations

  • Achieved Star service advisor awards in year 2015.
  • Achieved Royal blue awards for Best service Manager in North & East in year 2017.
  • Appreciation letter from Kia India to get Rank 1 in one pager in north zone for month of April 2023 .

Hobbies

  • Swimming
  • Listing music of Haryanavi song

Salary

  • Current CTC - RS.53000

Notice Period

  

Notice Period Required One Month.

Certification

  • Certified Service Advisor, Volkswagen Group India Pvt. Ltd. - 2014.
  • Certified Service manager ,Volkswagen Group India Pvt. Ltd. - 2017
  • Certified Service Manager, Kia India - 2021

Timeline

Service Manager

Ritu Kia
08.2019 - Current

Service Manager

Volkswagen Rewari
06.2016 - 08.2019

Service Advisor

Volkswagen Rewari
02.2015 - 06.2016

Service Technician

Volkswagen Rohtak
03.2013 - 02.2015

Diploma in Automobile Engineering - Automobile Engineering

Sabarmati University

High School Diploma -

Government Senior Secondary School

High School Diploma -

Government School

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Karamvir Singh