Karan Aditya
Jamshedpur
Summary
Skilled customer support professional with expertise in resolving complex issues and preparing Initial Closing Disclosures (ICD). Strong communicator and problem solver, experienced in using Encompass and managing high-pressure situations. Capable of developing SOPs and ICD checklists to enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
Ahmedabad
04.2026 - Current
- Delivered customer support via live chat to Australian eBay buyers and sellers.
- Assisted sellers with product listings, shipping queries, and account management.
- Managed multiple chat conversations simultaneously while meeting productivity targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained up-to-date knowledge of product offerings and policies.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Gathered customer feedback to identify service improvement areas.
Market Research Analyst
Mavrix
Ahmedabad
11.2025 - 03.2026
- Conducted market analysis to identify industry trends and consumer preferences.
- Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
- Managed surveys and focus groups to gather qualitative and quantitative data.
- Collaborated with cross-functional teams to develop comprehensive research reports utilizing LinkedIn to source insights.
- Maintained databases to track market trends and competitor activities for strategic analysis.
- Researched client industry and marketing trends to forecast company and product needs.
Analyst, Operations
GrowQ Private Limited
Gandhinagar
05.2024 - 03.2025
- Prepared Initial Closing Disclosures (ICD) for FHA, Conventional, and VA loans, ensuring accuracy for purchase and refinance transactions.
- Review title reports and contracts of sale to verify legal property status and ownership.
- Review Mortgage Insurance (MI) requirements and ensure accurate calculation and inclusion.
- Review appraisal, flood certificates, and homeowner insurance for compliance and update in Encompass.
- Managed and reconciled escrow accounts for taxes and insurance, maintaining compliance and financial accuracy.
- Perform CD balancing, order documents, and calculate wire amounts.
- Verify loan files for TRID, TILA, and RESPA compliance.
- Monitored loan pipeline and tracked loan status, facilitating timely processing and communication with stakeholders.
Customer Support Executive
Teleperformance
Jamshedpur
08.2023 - 04.2024
- Managed 80 customer calls daily, efficiently resolving queries to enhance customer satisfaction.
- Delivered tailored customer service by assessing needs and recommending appropriate products, contributing to increased sales.
- Responded to inquiries related to Flipkart product purchases via voice calls.
- Troubleshot technical issues related to mobile phones and gadgets.
- Analyzed customer feedback trends and communicated insights to management for strategic decision-making.
Education
Intermediate -
St Mary's English High School
Jamshedpur04-2021
Matriculation -
R.N.F. Little Heart School
Jamshedpur03-2019
GED -
Manipal University Jaipur
Jaipur 08-2026
Skills
- Customer Order Management
- Order Tracking
- Encompass Tool
- Microsoft Office (Outlook, Excel, Word)
- Service Improvement
- Multitasking
- Adaptability
- Effective Communication
- Team Collaboration
- Collaboration Skills
- Customer Engagement
Languages
- English
- Hindi
Timeline
Customer Service Representative
TTEC
04.2026 - Current
Market Research Analyst
Mavrix
11.2025 - 03.2026
Analyst, Operations
GrowQ Private Limited
05.2024 - 03.2025
Customer Support Executive
Teleperformance
08.2023 - 04.2024
Intermediate -
St Mary's English High School
Matriculation -
R.N.F. Little Heart School
GED -
Manipal University Jaipur