Karan Agarwal
Mumbai
Summary
Passionate about investment banking and equity research, with a strong academic foundation in Investment & Finance (M.Sc., University of Strathclyde, UK). Skilled in financial analysis, risk assessment, and client relationship management, with experience in handling complex customer interactions and problem-solving within global banking operations at HSBC. Recognized for analytical ability, adaptability, and a collaborative mindset, I aim to leverage my expertise in capital markets, valuation, and financial modelling to contribute to growth-focused roles in investment banking, equity research, and financial advisory.
Overview
6
6
years of professional experience
Work History
Operations and Customer Service Representative
HSBC Bank
11.2023 - 01.2025
- Managed customer-facing global banking operations, resolving account queries and ensuring seamless daily transactions for international clients.
- Oversaw HNI account management, building strong relationships through personalized financial advice and engagement.
- Guided investment decisions on diverse products, performing risk assessments and exposure analyses to support client goals.
- Awarded Team Member of the Month for three consecutive months, showcasing analytical prowess and team collaboration.
- Resolved complex customer queries using analytical skills and deep knowledge of banking operations.
- Handled escalations efficiently, coordinating with teams to minimize disruptions and maintain compliance.
- Identified red flags and assessed risk parameters, contributing to bank security and regulatory adherence.
- Collaborated with senior management on operational improvements, providing insights to enhance workflow efficiency.
- Generated detailed account reports for clients, leveraging data analysis for actionable financial insights.
- Organized team-building activities to boost morale and foster a collaborative environment in global banking.
Finance Operations Executive
R.H Agency Pvt. Ltd.
03.2020 - 08.2021
- Reported and maintained financial records using Tally software and Ms Excel, business process changes in a timely and effective manner.
- Assisted with the monthly/periodic external audits, financial control systems to ensure these are performed timely and accurately.
- Reconciled collections to bank credit at a transactional level / macro level and handled account receivables follow ups.
- Contributed to the development and management of the yearly budget, projections, and distribution of budgets by division, financial evaluation, decisions regarding investments, identified and resolved discrepancies in records between the internal and external database.
- Established strong working relationships with management, team members, external clients and vendors.
- Supported Procurement team, high level management team to develop and execute category strategies.
Business Development and Operations Executive
Zepo Technologies Pvt. Ltd.
08.2018 - 02.2020
- Lead servicing - Consulted inbound & outbound leads for assessing client's business requirement, upskill them about the product and provide solutions for their business to sell online. Converted leads to sales by making sales cycle shorter. Negotiated and closed over 100 deals during this term and generated the highest revenue for the company during multiple cycles.
- Outreach - Conducted due diligence on Brands to identify areas of high impact improvement, liaising with key decision makers and match clients with right solutions for their needs using Pipedrive CRM and bridged the gap between the requirements and solution.
- Customer relationship management - Established and maintained a healthy partnership with clients, partner organizations, vendors and internal team to ensure that the client has the best service delivery through active review and communication.
- Team Leader – Trained and managed team of four executives for growing sales, managing workflow and ensuring positive output delivery.
- Strategy – Negotiated rates, terms of service and fulfillment of contract terms with new vendors and getting them on-board.
- Operations – Ensured smooth running of the workflow process, handled escalations, solving client problems and issues, working with the tech team, finance teams, and various partners for improving the operation workflow, handling integration of new software, preparing management information system (MIS) reports and advised business analysis for day-to-day activities.
- Streamlined processes of sourcing and liaising with logistics partners and suppliers for improved service and operation fluidity.
- Performed various analysis techniques such as Value Chain Analysis, Competitor Analysis, and Five Forces Analysis, Demand Analysis, relevant to the client’s problem statement and advised clients for their best course of action.
Education
M.Sc. - Investment and Finance
Strathclyde Business School - University of Strathclyde
11.2022
Bachelors of Commerce - Corporate Secretaryship
Loyola College, Chennai, India
07.2018
Skills
- Computer Skills – Advanced Microsoft Office tools (Excel, PowerPoint, Word), Tally Accounting Software, Google Analytics, Website development, Search Engine Optimization, Pipedrive CRM
- Financial Skills – Qualitative and Quantitative Analysis, Critical Data Analysis, Accounting, Marketing Research, Time series Analysis, Strategy Analysis, Financial Modelling, Financial Forecasting, Risk assessment and Risk Management, Equity Research, Data entry, Critical thinking
- Programming skills – SQL (Basic), SASS (Basic)
- Soft Skills – Teamwork, Time Management, Problem Solving, Persistence, Business Acumen, Result Oriented, Analytical, Negotiation, Resilient, Leadership, Critical Thinking, Interpersonal skills, Adaptability, Presentation skills
Certifications & Extra Curricular Activities
- Amplify Trading Certifications – Asset management simulation, live trading simulation on CQG platform, equity analysis
- Professional Company Secretary (CS) - Executive Level
- Vice President of Entrepreneurship Development Cell and Internal quality assurance cell, Loyola College, India
- Member of National Service Scheme (NSS), India
- Actively participated in the flood relief program in Chennai during 2015 floods.
- Class Representative at Loyola College.
- Vice-Captain of U/19 Telangana State Cricket Team.
Timeline
Operations and Customer Service Representative
HSBC Bank
11.2023 - 01.2025
Finance Operations Executive
R.H Agency Pvt. Ltd.
03.2020 - 08.2021
Business Development and Operations Executive
Zepo Technologies Pvt. Ltd.
08.2018 - 02.2020
Bachelors of Commerce - Corporate Secretaryship
Loyola College, Chennai, India
M.Sc. - Investment and Finance
Strathclyde Business School - University of Strathclyde
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