KARAN ANAND
Delhi
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Skilled in planning and operations management.
Overview
12
12
years of professional experience
Work History
Store manager
H&M
04.2022 - Current
- Assisted in recruiting, hiring and onboarding store staff.
- Completed opening and closing procedures each day.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Kept awareness of competitor activity and developed ideas to promote store.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Challenged and inspired team members to achieve business results.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
Department Manager
H&M
01.2018 - 04.2022
- Leading the store team operations and planning with customers first mindset
- Handles internal operations to improve the quality of service to customers
- Training and developing the team on customer loyalty, health and safety, loss and prevention together with the store manager to achieve audits goals
- Supporting store team with big campaigns
- Manage all cash handling and administration tasks of the store
- Setting an example for the team by acting as a role model by using our company values.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Sales Advisor
H&M
01.2015 - 01.2017
- Monitored customer satisfaction in all company products and services
- Assisted in problem solving and brainstorming solutions to existing concerns.
Sales manager
Murti Opticals ,Karol Bagh
04.2012 - 09.2015
- Managed patient files and database updates for timely data tracking.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Performed frame repairs and adjustments for customer comfort.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Tagged products quickly and accurately with price tags and stickers.
- Designed visually pleasing in-store and window displays to increase footfall.
Education
Diploma 1Yr - Retail Management
World Class Skill Centre
07.2015
High School Diploma - 12th CBSE {Commerce}
Vivekanand International School
03.2012
Skills
- Team player
- Recruiting and Interviewing
- Sales Management
- Loss Prevention
- Visual Merchandising
- Employee Training
- Customer Satisfaction
- Team Leadership
- Inventory Management
- Hiring and Training
- Store Budget Management
- Strategic thinker
- Loss Prevention Procedures
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Timeline
Store manager
H&M
04.2022 - Current
Department Manager
H&M
01.2018 - 04.2022
Sales Advisor
H&M
01.2015 - 01.2017
Sales manager
Murti Opticals ,Karol Bagh
04.2012 - 09.2015
Diploma 1Yr - Retail Management
World Class Skill Centre
High School Diploma - 12th CBSE {Commerce}
Vivekanand International School
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