Karan Bagolla
Hyderabad
Summary
Knowledgeable professional adept at devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Skilled in relationship-building, critical thinking, and decision-making.
Overview
9
9
years of professional experience
Work History
Logistics Associate
Ecomous
Hyderabad
04.2024 - Current
- Validated cargo documents to maintain compliance with quality benchmarks
- Recorded daily activities for inventory control.
- Adhered to safety protocols consistently
- Processed daily orders through a multi-carrier manifest system.
- Analyzed supplier processes to ensure quality compliance
- Provided top-tier support to call center customers seeking assistance
- Addressed customer concerns to ensure satisfaction
- Managed customer inquiries via calls and emails regarding delivery problems
- Coordinated transportation logistics with various freight firms
- Managed real-time order tracking to ensure timely notifications
- Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
Voice and Technical Support Executive
Multiplier IT Solutions INDIA Pvt Ltd
TS
03.2023 - 03.2024
- Ensured proper handling of equipment through comprehensive support and guidance
- Ensured satisfaction and loyalty among customers
- Responded to customer inquiries and provided technical support over the phone and in person
- Managed and resolved technical inquiries swiftly
- Minimized technical support requests through detailed knowledge base development
- Provided technical support to staff and visitors, troubleshooting hardware and software issues
- Conducted in-depth analysis to support technology team efforts for issue escalation
- Provided technical support to customers via phone, email and online chat.
Customer Support
Teleperformance
Mohali
07.2021 - 03.2023
- Resolved customer inquiries promptly, boosting satisfaction levels
- Effectively addressed issues, reducing the frequency of escalations
- Maintained up-to-date information, focusing on accuracy across services
- Strengthened client connections, leading to improved customer loyalty
- Employed attentive listening techniques to recognize client needs and recommended fitting responses
- Assessed client responses for process optimization
- Handled CRM system for monitoring customer interactions
- Assisted customers via phone with a friendly demeanor
Customer Service Representative
Innovsource Services Pvt Ltd
TS
10.2017 - 03.2021
- Implemented system for tracking service performance instantly
- Aligned end-to-end KYC process with workforce capabilities
- Completed KYC compliance checks for suspicious accounts
- Worked with various departments to enhance customer satisfaction
- Enhanced customer service using insights from survey data
- Ensured completeness of data through thorough checks
- Handled customer inquiries regarding products and services
- Boosted team performance through regular productivity assessment
Customer Service Representative
Tele Access
01.2016 - 10.2016
- Created a customer service dashboard that provided real-time customer service metrics
- Collaborated with other departments to ensure customer satisfaction
- Conducted market research to identify customer needs and preferences, resulting in improved customer experience and satisfaction
- Developed a comprehensive advertising strategy that resulted in an increase in sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
Education
B.com -
Dr. B.R. Ambedkar Open University
Gajwel06.2019
MPC -
Gmr collage
Gajwel04.2015
SSC -
ZPHS Raipole
Gajwel04.2013
Skills
- Shipping coordination
- Freight Forwarding
- Problem-Solving
- Process Optimization
- Inbound and Outbound Calling
- Escalation management
- Refund management
- Call center procedures
- Salesforce CRM Software
Languages
English, Hindi, Telugu
Timeline
Logistics Associate
Ecomous
04.2024 - Current
Voice and Technical Support Executive
Multiplier IT Solutions INDIA Pvt Ltd
03.2023 - 03.2024
Customer Support
Teleperformance
07.2021 - 03.2023
Customer Service Representative
Innovsource Services Pvt Ltd
10.2017 - 03.2021
Customer Service Representative
Tele Access
01.2016 - 10.2016
B.com -
Dr. B.R. Ambedkar Open University
MPC -
Gmr collage
SSC -
ZPHS Raipole
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