Karan Bagolla
HYDERABAD
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
9
9
years of professional experience
Work History
Logistics Associate
Ecomous
04.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Recorded daily activities for inventory control.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
- Assessed vendor operations according to quality benchmarks and standards.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Negotiated and arranged transport of goods with shipping or freight companies.
Voice and Technical Support Executive
Multiplier IT Solutions INDIA Pvt Ltd
03.2023 - 03.2024
- Provided technical support and training to line personnel to ensure safe and effective operation of equipment
- Provided customer service and technical support to ensure customer satisfaction and loyalty
- Responded to customer inquiries and provided technical support over the phone and in person
- Resolved customer issues and provided timely and effective technical support
- Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support
- Provided technical support to staff and visitors, troubleshooting hardware and software issues.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Customer Support
Teleperformance
07.2021 - 03.2023
- Answered customer inquiries in a timely and accurate manner, resulting in an increase in customer satisfaction
- Resolved customer complaints in a professional and efficient manner, resulting in a reduction in customer escalations
- Created and maintained up-to-date customer records, ensuring accuracy and consistency in customer service
- Built strong relationships with customers, resulting in an increase in customer retention
- Utilized active listening skills to identify customer needs and offered appropriate solutions
- Analyzed customer feedback to improve customer service processes and policies
- Utilized a CRM system to manage customer records and track the status of customer inquiries
- Handled customer phone calls with a positive attitude and provided accurate information.
Customer Service Representative
Innovsource Services Pvt Ltd
10.2017 - 03.2021
- Created a customer service dashboard that provided real-time customer service metrics
- Collaborated with other departments to ensure customer satisfaction
- Created a customer feedback survey that identified customer pain points and improved customer service
- Conducted data entry and verification to ensure data accuracy and completeness.
Customer Service Representative
Tele Access
01.2016 - 10.2016
- Created a customer service dashboard that provided real-time customer service metrics
- Collaborated with other departments to ensure customer satisfaction
- Conducted market research to identify customer needs and preferences, resulting in improved customer experience and satisfaction
- Developed a comprehensive advertising strategy that resulted in an increase in sales.
Education
Bachelor of Arts -
Dr. B.R. Ambedkar University
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Gmr collage, Gajwel MPC
No Degree -
ZPHS Raipole
RaipoleSkills
- Logistics Analysis
- Documentation Management
- Freight Forwarding
- Cargo Wise expertise
- Customer Service
- Inventory Management
- Spreadsheet tracking
- Salesforce CRM system proficiency
- Order Fulfillment
- Order Processing
- proficiency in Shiprocket
Languages
English
Hindi
Telugu
Timeline
Logistics Associate
Ecomous
04.2024 - Current
Voice and Technical Support Executive
Multiplier IT Solutions INDIA Pvt Ltd
03.2023 - 03.2024
Customer Support
Teleperformance
07.2021 - 03.2023
Customer Service Representative
Innovsource Services Pvt Ltd
10.2017 - 03.2021
Customer Service Representative
Tele Access
01.2016 - 10.2016
Bachelor of Arts -
Dr. B.R. Ambedkar University
undefined
Gmr collage, Gajwel MPC
No Degree -
ZPHS Raipole
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