Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Karan Balsara

Mumbai

Summary

Dynamic and Results-driven IT-Lead Engineer with proven expertise in Microsoft 365, Power Automate, and end-to-end automation using PowerShell and API integrations. Skilled in leveraging generative AI technologies, including Microsoft Copilot, to streamline operations, boost productivity, and modernize IT workflows. Experienced in managing global IT projects, optimizing cloud platforms (Azure, AWS), and leading cross-functional teams to deliver scalable, secure, and efficient solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead ITIS Engineer

Zycus Infotech Pvt Ltd.
Mumbai
04.2025 - Current
  • Promoted to lead and mentor a team of IT engineers, delivering high-impact solutions across the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Directed daily operations of IT and InfoSec functions, ensuring excellence in service delivery, compliance adherence, and resolution of complex technical issues.
  • Spearheaded the development and deployment of end-to-end automation projects using PowerShell, Microsoft Power Automate, and API integrations, driving a 40% improvement in operational efficiency.
  • Designed and implemented AI-powered process automations, leveraging Microsoft Copilot and generative AI technologies to enhance user productivity, streamline workflows, and reduce manual interventions.
  • Collaborated cross-functionally with global stakeholders to align IT strategies with evolving business objectives, strengthening governance and operational outcomes.
  • Provided leadership across the full project lifecycle, from planning and resource allocation to execution, monitoring, and post-deployment support of IT and security initiatives.
  • Championed continuous learning by creating internal upskilling programs focused on modern workplace tools, cloud security, and emerging AI solutions.
  • Oversaw Microsoft 365 governance, Azure AD, Intune operations, compliance management, and the integration of scalable, cloud-first solutions

Senior Executive - Information Technology & Information Security

Zycus Infotech
Mumbai
04.2024 - Current
  • Dynamic and detail-oriented Microsoft 365 Engineer with a proven track record in designing, deploying, and managing enterprise-level Microsoft 365 environments
  • Dynamic and detail-oriented Microsoft 365 Engineer with a proven track record in designing, deploying, and managing enterprise-level Microsoft 365 environments
  • Specializing in Exchange Online, SharePoint, Teams, and OneDrive
  • Passionate about innovation and problem-solving, I collaborate closely with cross-functional teams to streamline IT operations and resolve complex technical challenges
  • Whether it's automating processes with PowerShell or enhancing end-user experience, I am dedicated to driving efficiency and operational excellence in every project
  • Key Skills: Power Automation, Copilot, Microsoft 365 Administration, Azure AD, Intune, Teams, Sharepoint, PowerShell Automation, Security & Compliance, IT Project Management, Global IT Operations, Team handling, IT Asset Management, API Integration
  • Dynamic and detail-oriented Microsoft 365 Engineer with a proven track record in designing, deploying, and managing enterprise-level Microsoft 365 environments

Executive - Information Technology & Information Security

Zycus Infotech
Mumbai
11.2022 - 04.2024
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.

IT System Manager

Immunity Networks Pvt Ltd
Mumbai
07.2021 - 10.2022
  • Company Overview: Expert in configuring, monitoring, and maintaining IT systems, including servers, networks, storage, and cloud platforms
  • Expert in configuring, monitoring, and maintaining IT systems, including servers, networks, storage, and cloud platforms
  • Adept at developing IT policies, ensuring compliance, and managing IT budgets to maximize efficiency and cost-effectiveness
  • Expert in configuring, monitoring, and maintaining IT systems, including servers, networks, storage, and cloud platforms

Education

B.Sc. IT - Information Technology

Thakur College of Science & Commerce
Mumbai, India
05.2021

Skills

  • Generative AI Project
  • Microsoft Azure
  • Microsoft Powershell
  • Azure Active Directory (AAD)
  • SharePoint Online
  • Microsoft Power Automate
  • Power BI
  • Asset Management
  • Power Apps
  • SharePoint Administration
  • SOC 2
  • Automation
  • Team Handling

Certification

  • Android App Development through JAVA
  • Cisco CCNA 200 301 The Complete Course Udemy
  • ChatGPT Masterclass The Complete Course Udemy
  • Microsoft Copilot Studio The Complete Course Udemy

Accomplishments

  • Monthly Goodies issued by Zycus Infotech, 2023
  • Employee of the Quarter issued by Immunity Networks Pvt Ltd, 2021

Languages

  • English, Advanced (C1)
  • Hindi, Advanced (C1)
  • Gujarati, Advanced (C1)

Timeline

Lead ITIS Engineer

Zycus Infotech Pvt Ltd.
04.2025 - Current

Senior Executive - Information Technology & Information Security

Zycus Infotech
04.2024 - Current

Executive - Information Technology & Information Security

Zycus Infotech
11.2022 - 04.2024

IT System Manager

Immunity Networks Pvt Ltd
07.2021 - 10.2022

B.Sc. IT - Information Technology

Thakur College of Science & Commerce

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Karan Balsara