Karan Bhardwaj
New Delhi
Summary
Adept at data analysis and leadership, I excel in transforming complex data sets into actionable insights, significantly enhancing process efficiency. At American Express Global Business Travel, my innovative BI dashboard designs and collaborative project management skills led to a marked improvement in decision-making processes. Recognized for my analytical prowess and ability to mentor, I drive projects to success with a keen eye on KPIs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior MI Analyst
American Express Global Business Travel
Gurgaon
05.2017 - Current
- Provides set of reports requested by internal and external users
- Solves problems and investigate data related issues
- Production of recurring and ad-hoc reporting
- Supports work flow management procedures
- Maintains expected productivity and customer satisfaction goals
- Work with peers to develop better procedures and client offerings
- Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality
- Acquire data from primary or secondary data sources and maintain data governance processes
- Interpret data, and analyse results using statistical techniques
- Identify, analyse, and interpret trends or patterns relating to key performance indicators in complex data sets
- Identify anomalies in various data sources
- Filter and 'clean' data
- Incorporate data analysis into designated ongoing reports
- Use analysed data to create reports identifying process improvement opportunities
- On request of Head of Quality & Performance Analysis prepare and create reports for other RAQ departments to assist with ongoing quality management
- Queries, report writing and presenting findings
- Demonstrated understanding of the design and development of reporting tools and dashboard
Senior Analyst
CPA Global Support Services Private Limited
Noida
01.2010 - 01.2017
- Associated with training and mentoring in team
- Undertake the quality checks to identify critical/non-critical errors prior work dispatch
- Ensured procedures support high quality output and should be in consistent manner, so, that team should follow standard approach
- Quality feedback were given time to time which result in driven process efficiency and team scores
- Actively participated in QUEST movement and delivered resourceful lean ideas for team
- Prioritize individual workload, clear understanding of internal/external client's Requirements
- Worked as Shadow TL when senior supervisor was not available in several occasions
- Involved in extracurricular activities-CARE to strengthen culture and atmosphere within LOB
- Managing AP function in global finance shared services
- Processing invoices from various locations for payment
- Controlling operational delivery and meeting Service level agreements
- Reconciliation of payments outward and ensuring no variance
- Managing vendor/stakeholder's requirements/queries/disputes
- Driving the SOPs and team's quality control
- Team Management- From setting goals, mentoring to reviewing performance, driving time & motion study, TAT and process improvement, data mining, research, and maintenance
- Client Management: Being a multitasker handled multiple projects at same time other than BAU'S
- Organized team fun activities which brings team comraderies and motivation
- Received numerous appreciations from onshore teams
- Awarded with Newcomer of the Year in May'2010 (CPA GLOBAL Service Award Category)
- Nominated for two categories in May 2011- Internal Advisor and Business Improvement (CPA GLOBAL Service Award Category)
- Travelled Jersey (Channel Islands) for Service awards ceremony in 2011
- Awarded with Employee of Month, On the Spot recognition, Appreciation letters from 2010-2016
- Involved in Transitioning of critical tasks from Onshore to India team
- Involved in High Risk tasks which result in client retention and more business to company
- Introduced new quality methodology for high risk tasks depending on critical/non-critical requirements in each task
- Ensured quality checks should be captured and reported effectively
- These quality findings used to refine process and process SOP's, checklists etc
- Timely support provided to team so that client's needs should not get impacted
- Identified training needs and facilitated training sessions on priority basis (via RCA Model)
- Motivates team to participate in skill port trainings to enhance customer service
- Trained in three different teams during my tenure and upskill myself in each critical task assigned
- Managed clients work along with BAU and deliver it before TAT
- Preparing and analyzing the following reports: Business reports (Monthly/Quarterly), Management Information Reports, Error review, Pareto analysis, Other MIS activities, Managing contracts & internal audits, Other reports required frequently by Line Managers, Operations Head, Example: - Team competency matrix, Training's tracker, Cab delays, Team fund tracker, Weekly Payments, IPPA report, Remittances, Cash Summary report
- Ensures client issues are promptly addressed, documented, and resolved timely with much effectiveness
- Administers and ensures successful inter-departmental co-ordination
Senior Insurance Associate
Metlife
Noida
08.2008 - 01.2010
- Involved in learning and development programs (such as Working in Teams, Interpersonal skills, coaching skills, Interacting with confidence, Business executive presence, Customer Centricity and Presenting Effectively), MIS reporting
- Mentored new hires in team for more than two months, where focus was to maintain productivity, knowledge, and personality skills
- Awarded for the exemplary performance shown in Quarter1, 2009
Executive (Voice Process, Tech.)
IBM Daksh
Gurgaon
11.2007 - 08.2008
- Learnt voice & accent and handled technical issues of Internet applications
- Involved in troubleshooting for various internet related issues faced by customer
Education
B.Sc -
Swami Shraddhanand
New Delhi04.2007
Primary and Secondary -
D.A.V Public
New Delhi12.2003
Skills
- Data analysis
- Problem solving
- Administrative
- Business analysis
- Presentation
- Data presentation
- Project management
- Time management
- KPI analysis
- BI dashboards
- Process enhancement
- Excel proficiency
- Presentation building
- Dashboard design
- Alteryx
- Microsoft Word
- Leadership
- Analytical
- Training & Development
- Planning
- Supervision and leadership
- Networking
- Collaboration
- Interdepartmental and team collaboration
- Team collaboration skills
- Cross-departmental team collaboration
- Project Team Collaboration
- Project management processes
- Project management skills
- Time Management
- Efficient time management
- Skilled in Microsoft Office
Extracurricular Activities
EEAT, SMILE, DE&I, American Express Global Business Travel, Gurgaon, India, 05/01/17, Organizing employee engagement activities and maintaining the company's culture. CARE, CPA Global Support Services Private Limited, Noida, India, 01/01/10, 01/31/17, Involved with various activities of Culture and Atmosphere teams in the organization. Conducted training audits with managers at the team level, fun activities on various occasions which in turn brings team camaraderie.
Hobbies and Interests
- Music
- Movies
- Food
- Travelling
Languages
- Hindi
- English
Personal Information
- Place of Birth: New Delhi
- Date of Birth: 05/20/87
- Nationality: Indian
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Yellow Belt Six Sigma
- Green Belt Six Sigma
- PMP Fundamentals
- Tableau
- Alteryx
Affiliations
- Employee Engagement Global
- DE&I Group Global
- LEAN
- Learning and Development
Accomplishments
- Pacesetter Award-2023
- Data Warrior-2021
- Exemplary performer-2017
- Monthly and Quarterly awards also recieved till date
Timeline
Senior MI Analyst
American Express Global Business Travel
05.2017 - Current
Senior Analyst
CPA Global Support Services Private Limited
01.2010 - 01.2017
Senior Insurance Associate
Metlife
08.2008 - 01.2010
Executive (Voice Process, Tech.)
IBM Daksh
11.2007 - 08.2008
B.Sc -
Swami Shraddhanand
Primary and Secondary -
D.A.V Public
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