KARAN CHAUDHARY

Managing SHL Network including WAN, WLAN, and Internet Security to ensure internet data security and privacy while maintaining company IT operations productivity.

• Configured and deployed Cisco catalyst 3750, 3850, 9500 switches, Meraki Switches, Access point, Palo Alto firewall & SD-Wan.
• Configured and maintained Fortigate Firewalls for enterprise network security, including creation of security, NAT and managed firewall HA (High Availability) clusters to ensure network resiliency and uptime.
• Performed routine configuration, maintenance, and upgrades on core switches and routers with minimal downtime.
• Deployed and maintained HSRP & VRRP for gateway redundancy and optimized traffic flow.
• Configured VLANs, trunking (802.1Q), and VTP for efficient Layer 2 segmentation and management.
• Working on ZScaler & Netskope Private Access for all internal users from all regions.
• Worked on tasks like creating and managing of policies based on RBAC for different departments.
• Working on ZScaler & Netskope Internet Access on tasks like managing Access Control for File Type, URL & Cloud App control.
• Worked on changes management documentation of network infrastructure design using Microsoft Visio.

• Worked at Capgemini as an Associate Network Engineer on a CISCO TAC project.
• Customer assistance on daily basis as per their requirement on Cisco catalyst switches, small biz devices like SG 250/350 and Access points.
• Troubleshoot Switching Issues like Vlan, Intervlan, STP, Port issues, Stacking, Bottle Neck issues, HSRP.
• Troubleshooting routing issues like EIGRP, OSPF,BGP, Default routing, static routing.
• Worked on Critical Incident and resolve them within the defined SLA, Initiate change activity process to change various affected assets of customers.
• Reviewed assigned tickets and connecting with customer for further troubleshooting via Webex.
• Provided customer with quick updates like the troubleshooting plan, progress, workaround, issue summary, bug status, escalate important tickets.