KARAN DHAMASKAR
Margao
Summary
Detail-oriented Account Manager with 3 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account manager
The Times and Sunday Times
02.2022 - Current
- Generating new business, both within existing accounts and also across new clients and verticals
- Guide new customers through the onboarding process, ensuring a smooth transition to our product or service
- Provide training and resources to help them get started effectively
- Achievement of Acquisition Targets and Acquisition retention targets
- Delivered multi-channel customer service, acquisition, and retention campaigns across all channels (including phone, live chat and e-mail) and working to the highest ethical standards
- High level understanding of customer's needs, managing their budgets and suggesting the best possible plans to suit the needs of clients
- Use CRM system to capture and record customer interactions, sales and orders
- Track and report on key customer success metrics, such as customer satisfaction, usage, and retention rates
- Use data to drive decision-making
- Collaborating with internal teams to ensure growth and retention attainment
- Operating in full compliance with internal policies, procedures, security requirements, and regulatory guidelines.
Digital marketing executive
NeuroResponse
07.2021 - 10.2021
- Managing existing accounts by maintaining and developing relationships with clients
- Drafted marketing strategies for various social platforms such as Facebook, Instagram, LinkedIn
- Collected leads on various companies where we could collaborate and reach out to more customers
- Planned marketing campaigns and email campaigns on MailChimp with the guidance of the supervisor
- Gather client feedback throughout the campaign.
Clerical marker
Cambridge assessment
05.2021 - 07.2021
- Attention to detail
- To mark accurately and consistently to ensure overall standards are maintained
- To ensure all administration is completed as specified.
Sales Associate
ERNEST JONES
12.2019 - 01.2020
- Communication and customer service skills to deal with clients and brand management
- Attention to detail
- Guided customers on purchases based on interests, promotions and other sales and preferential parameter.
Business development manager
Maruti Suzuki
03.2019 - 09.2019
- Responsible for approaching new customers and initiating the sales process to completion
- Up-selling additional products and accessories
- Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers
- Arrange follow-up calls with clients, in order to obtain feedback, and build long-term relationships
- Building a rapport with your customer base by phone, email and face to face marketing
- To develop client relationships and assist with client management and communications.
Brand building & marketing
POOCHO.IN, Goa, India
04.2017 - 07.2017
- Developed customer Success strategy focused on customer onboarding, customer satisfaction and customer retention
- Working as part of a team towards shared goals and targets such as items per customer, average transaction spends and account sales
- Responsibilities included Business development, client servicing and account management
- Source new sales opportunities through inbound lead follow-up
- Research key contacts and develop strong product and market knowledge.
Education
MSc INTERNATIONAL BUSINESS (With Placement Year) -
Anglia Ruskin University
09.2021
BACHELORS IN BUSINESS ADMINISTRATION (MARKETING) -
Amity Global Business School
05.2018
Higher Secondary School Certificate (H.S.S.C.) -
05.2015
Diploma in Electronics Engineering -
Fr. Agnel Polytechnic Institute
03.2013
Secondary School Certificate (S.S.C.) -
Bhatikar Model English High School
Skills
- Word
- Excel (Advanced)
- PowerPoint
- Outlook
- SEO
- Salesforce
- Account Management
Languages
- English
- Hindi
- Konkani
- French
- German
References
AVAILABLE ON REQUEST
Certification
- Advanced course in Microsoft Excel
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Konkani
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2
Timeline
Account manager
The Times and Sunday Times
02.2022 - Current
Digital marketing executive
NeuroResponse
07.2021 - 10.2021
Clerical marker
Cambridge assessment
05.2021 - 07.2021
Sales Associate
ERNEST JONES
12.2019 - 01.2020
Business development manager
Maruti Suzuki
03.2019 - 09.2019
Brand building & marketing
POOCHO.IN, Goa, India
04.2017 - 07.2017
MSc INTERNATIONAL BUSINESS (With Placement Year) -
Anglia Ruskin University
BACHELORS IN BUSINESS ADMINISTRATION (MARKETING) -
Amity Global Business School
Higher Secondary School Certificate (H.S.S.C.) -
Diploma in Electronics Engineering -
Fr. Agnel Polytechnic Institute
Secondary School Certificate (S.S.C.) -
Bhatikar Model English High School
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