Karan Dhatwalia
Area Manager
Jalandhar,PB
Summary
A dynamic and innovative professional boasting over eight years of robust experience in orchestrating and scaling retail business sales and operations. My passion for engaging with people and providing solutions backed by data and technology drives my commitment to excellence. I am seeking an opportunity to leverage my interpersonal skills in a progressive organization to achieve strategic goals and enhance customer experience.
Overview
10
10
years of professional experience
1
1
Language
Work History
Area Manager (Exchange Business)
Mahindra
12.2022 - Current
- Strategic management of 8 dealerships for the used car business.
- Successfully started 3 used car retail showroom and driven high business growth.
- Supervision and optimization of dealer Exchange business & sales operations.
- Collaborative coordination with cross-functional teams to enhance dealer channel service.
- Analytical tracking and reporting of dealership performance, stock levels, and sales metrics.
- Implementation of dealer engagement activities, budget planning and new product launch activity.
Retail Manager
Olx Autos
12.2020 - 11.2022
- Comprehensive oversight of pre-owned car procurement, sales, operations, and customer experience.
- Budget administration, P&L management, and strategic business development.
- Achieved exceptional monthly revenues and noteworthy growth.
- Leadership of retail associates and inspection engineers to ensure top performance.
City Manager
Spareshub
03.2020 - 11.2020
- Leadership of sales and operational strategy for vehicle spare-part company.
- Directed business development, retail operations, collections, delivery, and warehousing.
- Instituted strategic initiatives and rigorous performance monitoring.
Retail Professional/Acting Store Manager
Olx Autos
02.2019 - 01.2020
- Managed comprehensive store operations for pre-owned vehicles.
- Spearheaded training programs for new joiners.
Retail Associate
Cars24
12.2017 - 01.2019
- Delivered top-notch customer service and achieved remarkable sales targets.
- Involved in physical inventory counts and assisting customers with sales decisions.
Technician L1
Fortune Cars Pvt Ltd Tata Motors
07.2017 - 11.2017
- Proficient maintenance and servicing of Tata Motors passenger vehicles.
- Execution of advanced software updates and fault diagnosis.
Sales Executive/Network Coordinator
TVS Mohali
06.2016 - 07.2017
- Direct sales and strategic setup of sub-dealerships.
- Achieved eminent sales performance with unparalleled customer experiences.
Education
B.Tech - Automobile Engg
HPTU
01.2016
12th - PCM
HPRSE
Dharamshala01.2011
10th - undefined
HPBSE
01.2009
Skills
Retail and sales expertise Operations management Marketing strategies
Team management
Negotiation expertise
Effective communication
Dealer network oversight
Used car operations
Dealer performance analysis
MIS reporting and data analysis
SOP adherence
Business expansion support Dealer onboarding assistance
Interests
Quick Learner, Self-Motivated, Strong Decision-Maker, Leadership, Positive Attitude, Respect for Leaders and Co-workers, Strong Negotiation Skills, Enthusiast of Reading Books, Watching Web Series/Movies, and Playing Outdoor Games
Accomplishments
- Best Retail Associate in Cars24 (Oct 2018) – Pan India
- Highest GMV Procurement (Mumbai) as Area Store Manager in Olx Autos (Apr 2022)
- Excellence award North Zone in Mahindra for driving scrappage initiatives (Sep 2025)
- Winner of State Level Quiz Competition (2010)
- Winner of State Level Speech Competition (2009)
- Runner-up in District Level Kho-Kho as Vice-Captain (2009)
Declaration
I hereby declare that the above particulars are true and correct to the best of my knowledge and belief. Date: 2025-09-19 Place: Chandigarh Karan Dhatwalia
Timeline
Area Manager (Exchange Business)
Mahindra
12.2022 - Current
Retail Manager
Olx Autos
12.2020 - 11.2022
City Manager
Spareshub
03.2020 - 11.2020
Retail Professional/Acting Store Manager
Olx Autos
02.2019 - 01.2020
Retail Associate
Cars24
12.2017 - 01.2019
Technician L1
Fortune Cars Pvt Ltd Tata Motors
07.2017 - 11.2017
Sales Executive/Network Coordinator
TVS Mohali
06.2016 - 07.2017
B.Tech - Automobile Engg
HPTU
12th - PCM
HPRSE
10th - undefined
HPBSE