Karan Gupta

Managing team of 55 agents. To make sure they learn and achieve their targets .

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Delegated work to staff, setting priorities and goals.
• Measured and reviewed performance via KPIs and metrics.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Developed and implemented operational procedures to ensure quality standards are met.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and implemented strategies to maximize customer satisfaction.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Raised property accuracy and accountability by creating new automated tracking method.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Identified customer needs by asking questions and advising on best solutions.
• Conducted market research to identify selling possibilities and evaluate customer needs.

• Created user accounts in Active Directory while maintaining proper security protocols.
• Collaborated with engineering and product teams to identify and rectify recurring technical issues.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Coordinated with vendors and external support teams to resolve third-party software issues.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
• Provided technical support to customers by troubleshooting and resolving hardware and software issues.