Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Karan Jagwani

Associate Team Lead
Mumbai

Summary

Results-driven professional seeking a challenging career to achieve personal and organizational goals. Strives for excellence by consistently exceeding expectations through high levels of performance and adherence to standards.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Associate Team Lead

Nido Home Finance
08.2021 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Fulfilled responsibilities of Interim Grievance Redressal Officer.
  • Handled loan procedures, including closures and rescheduling, utilizing Neo LMS.

Customer Service Representative

Team Lease Services Ltd -Edelweiss Retail Finance Ltd.
05.2018 - 08.2021
  • Handling escalated cases from Social Media, RBI, NHB and Email
  • Assigning daily work to colleague’s and sharing the MIS to the reporting manager
  • Following with the client and internal team to help provide better solution
  • Training new joiners for the process
  • Retaining clients with best possible resources
  • Type of Communication:-Email and Call

Intelenet Global Services Ltd. (IGSL)- Client (Barclays)
10.2016 - 03.2018
  • Client Handling:- Helping the client about the Product
  • Client Reporting:- Handling client query and concerns related to the product
  • Follow up:- Following up with the client to maintain good relationship
  • Type of Communication:-Email and Call

Transaction Process Associate

Accenture. Client (Microsoft)
12.2014 - 09.2015
  • Working in Microsoft recruitment process
  • Screening candidate resumes according to eligibility criteria
  • Updating eligible and ineligible candidate database
  • Sending the introductory mail, acknowledge and shop them
  • Uploading documents in SharePoint
  • Updating the CTS tracker
  • Using tools like – CRM & E- REC
  • Strictly adherence to all companies' rules and regulations

Hindustan Times
12.2013 - 06.2014
  • Worked as a CCE
  • Handling calls and emails about customer(Prime/Key) queries
  • Done sales of subscriptions

Education

T.Y.Bcom - undefined

Mumbai University

S.Y. Bcom - undefined

Mumbai University

F.Y.Bcom - undefined

Mumbai University

H.S.C - undefined

Swami Vivekanand Jr. College

S.S.C - undefined

St. Sebastian’s high School

Skills

Complaint handling

Personal Information

  • Date of Birth: 06/04/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Associate Team Lead

Nido Home Finance
08.2021 - Current

Customer Service Representative

Team Lease Services Ltd -Edelweiss Retail Finance Ltd.
05.2018 - 08.2021

Intelenet Global Services Ltd. (IGSL)- Client (Barclays)
10.2016 - 03.2018

Transaction Process Associate

Accenture. Client (Microsoft)
12.2014 - 09.2015

Hindustan Times
12.2013 - 06.2014

T.Y.Bcom - undefined

Mumbai University

S.Y. Bcom - undefined

Mumbai University

F.Y.Bcom - undefined

Mumbai University

H.S.C - undefined

Swami Vivekanand Jr. College

S.S.C - undefined

St. Sebastian’s high School

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Karan Jagwani Associate Team Lead