Results-driven Digital Content Analyst with expertise in digital asset management and quality assurance. Demonstrated success in delivering high-quality content that meets client requirements and SLA standards. Strong problem-solving skills and effective stakeholder communication enhance cross-functional team leadership. Committed to continuous improvement and consistently exceeding performance metrics.
• Led a team of four as a Digital Asset Management Team Lead for a top automobile brand
• Digital Asset Management Subject Matter Expert and QA Lead for a renowned automobile brand
• Managed the migration of over 180,000 assets, prioritizing workload, and ensuring correct tagging within set timelines
• Achieved and maintained a flawless 100% exteral quality rating, and met SLA standards
• Oversaw and optimized quality assurance processes, identifying and executing improvement plans for heightened team knowledge and performance
• Provided efficient solutions to third party clients
• Led knowledge transfer sessions to enhance team understanding
• Created and maintained documentation for guality assurance policies and procedures
SALES & MARKETING INTERN, 06/2021 - 07/2021
FORTIS WORLDWIDE
SALES INTERN, 04/2021 - 06/2021
SOCIAL MEDIA MARKETING INTERN, 05/2021 - 06/2021
IDM-Institute of Digital Marketing