Oracle
Karan Katyal
Assistant Manager
New Delhi
Summary
Dynamic leader with a proven track record at Genpact India Private Limited, excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in Microsoft Office, adept at fostering adaptability and promoting problem-solving, mentoring staff for peak performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Genpact India Private Limited
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff reporting to ensure proper coverage during peak hours.
Senior Processing Analyst
P B Tech Impact Solutions Pvt. Ltd
06.2021 - 12.2021
- Contributed ideas during brainstorming sessions that led to improvements in operational efficiency and overall team performance.
- Fostered a positive work environment that encouraged open communication among coworkers for better collaboration on challenging problems.
- Reduced processing errors with thorough data analysis, ensuring accurate results and timely completion of tasks.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
Audit and Tax Executive
CA Firm
01.2015 - 01.2020
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Identified trends and assessed opportunities to improve processes and execution.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
Education
Charted Accountant - Accounts, Audit & Tax
ICAI
Delhi, India 04.2001 -
Bachelor of Commerce (Honors) -
Delhi University
Delhi, India 04.2001 -
Skills
Operations management
Team leadership
Problem-solving
Task delegation
Decision-making
Adaptability and flexibility
Customer relations
Microsoft office expertise
Software
Hyperion
Timeline
Assistant Manager
Genpact India Private Limited
01.2022 - Current
Senior Processing Analyst
P B Tech Impact Solutions Pvt. Ltd
06.2021 - 12.2021
Audit and Tax Executive
CA Firm
01.2015 - 01.2020
Charted Accountant - Accounts, Audit & Tax
ICAI
04.2001 -
Bachelor of Commerce (Honors) -
Delhi University
04.2001 -
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