Karan Kaushik

• Lead the Center of Excellence for >400+ Product Consultants & Managed Services Consultants across Sprinklr
• Release, Update Process Playbooks and Drive their Completion across the Product Consultant Organization
• Release best-in-class verticalised blueprints & update the repository for ease of implementing innovative use cases across industry verticals
• Improve top Value Driver Features' adoption across all customer accounts
• Publish success stories detailing Digital Transformation achieved for Customers across Industry Verticals
• Contribute to revenue growth by identifying upselling opportunities & demonstrate capabilities & value to new logos
• Drive adoption of best-in-class frameworks to improve product consumption & AI adoption across all assigned accounts
• Train consultants on Providing Thought Leadership to clients for implementing relevant Industry Best Practices & Use Cases
• Train consultants to effectively use relevant features, Cross-Platform capabilities & Newly Released Features
• Pioneer Insights Generation & assist customer teams in reporting on actionable Insights & Value Realized
• Work with Product Owners to solution new Enhancements for Customers & help actualize Business Goals

Accomplishments

• Effectively identified 8 Upsell Opportunities with customers, pursued & helped close 2 opps.
• Awarded the Spot Award for customer Product Success and driving value Upsells
• Assisted a Global Technology Giant to Setup an Early Warning System to Mitigate Cost of $2.4M+ / yr
• Piloted Product-led SDR project, streamlined processes, leading to creation of a dedicated SDR team in India
• Helped productize a new solution for Vulnerability Intelligence, Brand Protection & cyber threat intelligence
• Co-designed an Industry-First feature called the “Placement Score” to quantify the quality of PR articles

• Layouted the Business Requirements of the Client and their key Business issues requiring solutioning
• Mapped the client Business into Oracle SCM & Financials products and perform Fit-Gap analysis
• Advised clients on Best Business Practices through efficiency & automation and develop To-Be processes
• Designed Cross-Platform orchestrations to allow the seamless flow of data between SCM and Financials
• Configured and built the client Business Processes in Oracle / Cloud based suite of applications
• Tested and Validate End-to-end Business Processes in the Order-to-Deliver and Invoice-to-Cash streams
• Designed, Tested & Delivered Custom Reports, Integrations with Background Applications & Data migrations
• Trained clients for supporting the system in a production instance, provide Hypercare & Post-prod support

Accomplishments:

• Recognized with the "Applause award" in Deloitte for Excellence in Designing client Dashboards using FTI and OTBI

• Headed the Field Service Team for S-Karnataka, managed effective parts fill rate, revenue & response
• Monitored dealer performance & market trends by preparing monthly Management Information Reports
• Pioneered the development of analysis for finding Service Retention & lost Opportunities using Oracle BI
• Developed monthly departmental Management Information System by coordinating with 10 verticals
• Automated the dealer dashboard using Oracle BI, thereby reducing 50 man hrs spent on monthly MIS
• Commissioned Express bay at pilot location, achieving bay productivity of industry high 2 veh/bay/day
• Received testimonial from FedEx towards “great support and delivering highly committed services”

Accomplishments:

• Awarded the prestigious Inventor’s Trophy by Daimler AG, Germany, for the spirit of innovation
• Automated the dealer dashboard using Oracle BI, thereby reducing 50 man hrs spent on monthly MIS
• Commissioned Express bay at pilot location, achieving bay productivity of industry high 2 veh/bay/day