Karan Kundkar
Nagpur
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Office Executive
M2 Square by Monday Premium
Nagpur
11.2023 - Current
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Ensured compliance with safety regulations and company policies.
- Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
Front Office Supervisor
Hotel Centre Point
Nagpur
06.2023 - 10.2023
- Addressed customer concerns efficiently.
- Maintained accurate records of all transactions.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
- Ensured proper customer service standards were met.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
Stay Experience Executive (GRE)
StayVista Pvt. Ltd.
Goa & now Mahabaleshwar
08.2022 - 06.2023
- Managed inventory levels of supplies used by the staff working in the Villas.
- Responsible for overseeing operations of 25+ villas.
- Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.
- Established relationships with suppliers and vendors in order to secure discounts for guests.
- Conducted regular audits of guest relations personnel to ensure adherence to company guidelines and policies.
- Resolved escalated customer complaints professionally and efficiently.
- Performed administrative tasks such as updating databases or preparing documents.
- Collaborated with marketing team on promotional campaigns targeting existing customers.
- Provided training and guidance to new staff members in customer service standards and best practices.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Inspected rooms, building exterior and parking lot to identify and report needed repairs.
Front Office Associate
Hotel Dwarkamai
Nagpur
01.2022 - 06.2022
- Greeted customers and provided excellent customer service.
- Greeted customers upon arrival and provided them with outstanding customer service.
- Answered incoming calls in a friendly and professional manner.
- Responded to emails promptly and accurately.
- Assisted guests with check-in, check-out, and room reservations.
- Handled cash payments for guest transactions accurately and efficiently.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Trained new hires on proper use of computer systems and other front office equipment.
Sales Associate
Gyan Interior Gallery
Nagpur
01.2021 - 01.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
BBA -
Amity Online University
Noida12-2026
Bachelor of Arts - Tourism and Hospitality Studies
IGNOU
07-2025
Aviation and Hospitality course -
Frankfinn Institute of Air Hostess and Training
01.2022
Higher Secondary -
Adarsh Sanskar Vidyalaya
01.2021
Skills
- Workflow Coordination
- Team Management
- Guest Relations
- Database Management
- Staff Training and Development
- Property Management Systems
- Relationship Building
- Effective Multitasking
Hobbies and Interests
- Sports
- Writing
- Travelling
- Exploring & experiencing
Languages
Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Affiliations
- I like to write poems, its only been like a dozen since I started, and published one in an anthology. Would like to grow more proficient in writing.
Timeline
Front Office Executive
M2 Square by Monday Premium
11.2023 - Current
Front Office Supervisor
Hotel Centre Point
06.2023 - 10.2023
Stay Experience Executive (GRE)
StayVista Pvt. Ltd.
08.2022 - 06.2023
Front Office Associate
Hotel Dwarkamai
01.2022 - 06.2022
Sales Associate
Gyan Interior Gallery
01.2021 - 01.2022
BBA -
Amity Online University
Bachelor of Arts - Tourism and Hospitality Studies
IGNOU
Aviation and Hospitality course -
Frankfinn Institute of Air Hostess and Training
Higher Secondary -
Adarsh Sanskar Vidyalaya
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