Karan Kungwani
Program Manager
Ahmedabad
Summary
- Result-Oriented Program Manager with ~5.5 years of experience orchestrating and delivering innovative solutions for Fortune 500 IT firms.
- Proven ability to lead GTM initiatives, drive technology adoption, and optimize operational processes, resulting in measurable gains in productivity and efficiency.
- Adept at identifying business use cases, gathering requirements, and streamlining processes to enhance efficiency and user experience.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Program Manager- GTM Strategy & Operations
Mphasis
08.2023 - Current
- Drove GTM realignment initiatives by partnering with cross-functional stakeholders to identify sales enablement gaps and develop relevant content, improving sales team efficiency.
- Led weekly sales enablement and awareness sessions for Mphasis' entire sales team (500+ attendees), to educate on new offerings, strategic deal wins etc.
- Engaged with the CEO's office and stakeholders to evaluate quarterly performance, set targets, and forecast numbers on quarterly basis
- Established and managed deal classification processes for six teams, resulting in an 8-10% increase in target achievement
- Created and launched a Technology Adoption Program for approximately 50 users, providing training and support that led to a measurable 30% boost in user productivity.
- Expanded the internal architects' community by 15% through knowledge exchange sessions, newsletters, and communications, fostering an engaging platform for learning and development with company SMEs
- Initiated and managed programs such as value-chain analysis and framework creation, presenting to client CXOs and acting as a Product Owner in CRM implementation to achieve a 10% efficiency gain
- Effectively streamlined the portfolio architecture team comprising 4 tribes and teams by managing & leading various cadences comprising 50+ members including 2 CXO leaders of the company
- Managed deal pipeline of more than $ 3Bn by identifying and working with respective SPoCs & teams.
- Successfully led and launched the Mphasis Fusion Center in Bengaluru to expand the GenAI capabilities of the organization.
- Served as the business owner for a Knowledge Management Portal, improving efficiency for a team of 1500+ professionals.
- Worked closely with the marketing team, solution leaders, and architects to create and publish blogs on multiple platforms, enhancing brand visibility and thought leadership.
Senior Engineer & Lead
Accenture
07.2018 - 04.2022
- Designed the solution architecture by prioritizing requirements based on application complexities to be used by 100+ agents
- Spearheaded the entire SDLC as lead & primary point of contact and created product roadmap in an agile environment
- Directed the implementation of Salesforce Surveys product in Sales & Service domains which led to increasing 30% response
- Led the tech modernization of client's knowledge base which increased the readability of knowledge articles by 15%
- Analyzed and digitalized 30 different request forms for US-based Fortune 500 IT firm for their cloud migration process
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Orchestrated multi-stage deployment process with integrated testing across 5+ teams for smooth transition to production
Education
MBA - Digital Business Management
Indian Institute of Management
Udaipur, India 01.2022 - 01.2023
B. Tech - ECE
L.D. College of Engineering
Ahmedabad, India 01.2014 - 01.2018
Skills
- Program & Product Management
- Go-To-Market (GTM) Strategy Execution
- Salesforce CRM & Cloud Solutions
- Agile & Scrum Methodologies
- Stakeholder Management
- Business Analysis & Requirement Gathering
- Process Automation & Digital Transformation
- Salesforce Admin Certification
- Product Management Certification
Academic And Industry Projects
- Identified and presented analysis and areas of improvement across each value chain for 3 different features of smart cities and how the implementation can be carried out including, cost of implementation.
- Conducted interviews with various stakeholders, and devised a solution through 5 steps of Design Thinking methodology.
Achievements And Recognition
- Selected as TechStar which recognizes the top 1% of high-performing people in Accenture's Technology business.
- Awarded University Gold Medal for academic excellence, graduating at the top of a class of 120 Diploma Engineering students with a CGPA of 9.49.
Timeline
Program Manager- GTM Strategy & Operations
Mphasis
08.2023 - Current
MBA - Digital Business Management
Indian Institute of Management
01.2022 - 01.2023
Senior Engineer & Lead
Accenture
07.2018 - 04.2022
B. Tech - ECE
L.D. College of Engineering
01.2014 - 01.2018
Similar Profiles
Paritosh JajooParitosh Jajoo
React Native Developer at MphasisReact Native Developer at Mphasis
Jyothi AJyothi A
Data Engineer (HP) at MphasisData Engineer (HP) at Mphasis
Sikandar Ali AbdulSikandar Ali Abdul
UX/UI Designer (Delivery Project Lead) at MphasisUX/UI Designer (Delivery Project Lead) at Mphasis