Karan Limbani

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Built strong relationships with customers through positive attitude and attentive response.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Educated staff on organizational mission and goals to help employees achieve success.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

I was working in radius for process Proctor U as Sr. Associate. Proctor U is US based company they conduct Online exam for US university. My working wa to review them and process the possible break and suspicious activity to there respective university and later on company promoted as Quality Analyst not on paper as for WFM so once the office get resumed then we were ask to put on paper as Quality Analyst.Later in Jan 2022 was promoted as Team Leader was handling 25 member and was helping and motivating them to work and getting better opportunity.

• Documented and detailed calls and complaints using call center's CRM database.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Resolved customer complaints and addressed emergency requests and needs.

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.
• Maximized revenue by servicing accounts and proposing new products and services to established customers.