Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARAN M

KARAN M

CHENNAI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

HCL TECH
Chennai
09.2022 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed and implemented billing procedures to ensure accurate and timely payment of claims.

Education

Bachelor of Technology - Information Technology

ANNA UNIVERSITY
Chenna
06-2020

HSC - Computer Science

SRIKRISHNASWAMY MATRIC HR SEC SCHOOL
CHENNAI,INDIA
06-2017

SSLC - Computer Science

SRIKRISHNA SWAMY MATRIC HR SEC SCHOOL
CHENNAI,INDIA
06-2015

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Project Management
  • Technical Troubleshooting
  • Customer Support

Languages

TAMIL
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Customer Service Representative

HCL TECH
09.2022 - 04.2024

Bachelor of Technology - Information Technology

ANNA UNIVERSITY

HSC - Computer Science

SRIKRISHNASWAMY MATRIC HR SEC SCHOOL

SSLC - Computer Science

SRIKRISHNA SWAMY MATRIC HR SEC SCHOOL

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KARAN M