Karan Shinde
Mumbai
Summary
To obtain a position in a result-oriented organization where hard work, dedication, and a commitment to excellence are valued. Seeking opportunities that allow me to take on challenging assignments, apply my skills and education effectively, and contribute to the continuous growth and success of the organization while also fostering my personal and professional development.
Overview
19
19
years of professional experience
Work History
Coordinator – US Universal Process
UPS Logistics PVT. LTD.
02.2024 - Current
- Respond to customer inquiries via email, providing detailed information on products, services, and order processing.
- Support key performance indicators (KPIs) by delivering high-quality customer service aligned with organizational standards.
- Manage complaints and returns efficiently to ensure customer satisfaction and process compliance.
- Adhere strictly to Standard Operating Procedures (SOPs) to maintain service quality and process consistency.
Sr. Customer Service Executive
Dimensions Logistics & Services PVT. LTD.
08.2018 - 01.2024
- Export :
- Prepare and share freight quotations with clients based on shipment requirements.
- Arrange Booking Copy / Delivery Order (DO) from the shipping line in coordination with operational timelines.
- Collect and verify relevant shipping documents from the shipper and submit them to the shipping line for further processing.
- Coordinate and appoint transporters according to cargo movement schedules and client specifications.
- Prepare the draft Bill of Lading (BL) and manage the end-to-end documentation process to ensure timely and accurate shipment handling.
Sr. Operation Executive
Intage India Pvt. Ltd.
03.2015 - 08.2018
- Managed quota structures, budgets, and operations for CAPI, PAPI (Link), Ad-Hoc studies servicing multiple client teams.
- Single point of contact for Client teams from pre-field to post-field across data collection methodologies. Consults client on study estimation, sample sources, briefing guides, study launch and ongoing management of the study.
Operation Executive
Sharp Field Services
10.2012 - 12.2014
- Single point of contact for Client teams from pre-field to post-field across data collection methodologies. Consults client on study estimation, sample sources, briefing guides, study launch and ongoing management of the study.
- Managed quota structures, budgets, and operations for CAPI, PAPI (Link), Ad-Hoc studies servicing multiple client teams.
- Delivered production reports (output) for all active projects on an scheduled basis along with providing consultative input on critical elements and cost-drivers such as drop rates, IR (incidence rate) and LOI (length of interview).
Process Auditor
Ipsos Observer.
11.2011 - 08.2012
- Doing internal process audit for LOOP mobile LMG’s and LMSH’s.
- Making audit reports for the same & reporting to operation manager.
- Sending the observation of audit and highlighting on the points to improve the customer service to LOOP mobile operation manager.
Market Research Executive
AC Nielsen ORG-MARG Pvt. Ltd.
05.2010 - 11.2011
- Collecting data from respondents.
- Handling a team and conducting research.
- Reporting to the operation manager related to the achievement status.
- Doing the work on clarifications of client queries.
- Working on data process.
Site supervisor
Sumit Constructions
04.2007 - 06.2009
- Handle the operation.
- Motivate to staff by various ways to work more efficiently.
- Finalizing day to day inventory.
- Prepared weekly and monthly reports.
- Provide a good customer service and satisfaction guarantee.
Education
PGDORM (Post Graduation Diploma in Operation Research Management) -
Mumbai University
Santacruz-West, Mumbai01.2012
T.Y.B.Com -
Thakur Collage of Science & Commerce
Kandivali-East, Mumbai University01.2010
H.S.C. -
Thakur Collage of Science & Commerce
Kandivali-East, Mumbai University01.2006
Course - computer application and MS-Office (MS-CIT)
Keerti Computer Classes
Kandivali-West, Mumbai01-2005
S.S.C. -
Balak Vihar Vidyalaya
Kandivali-West, Mumbai University01.2004
Diploma - Travel & Tourism, Hospitality, Flight Pursuer
Frankfinn Institution
Borivali-West, Mumbai01-2003
Skills
- Effective Communication: Strong verbal and written communication skills to interact professionally with clients, team members, and stakeholders
- Leadership: Ability to take initiative, guide team efforts, and contribute to decision-making processes
- Team Collaboration: Proven ability to work efficiently in team environments, fostering cooperation and collective problem-solving
- Quick Learner: Adaptable and eager to learn new processes, tools, and systems quickly to improve performance and productivity
Personal Information
- Date of Birth: 11/10/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Projects
HPCL (Customer Satisfaction Study) Edible Nuts (Market Sizing) 3M (Customer Satisfaction or Promotional Study) HSBC (Market Sizing) Electrical Research & Development Association (Customer Satisfaction study) Plastic Sanitary & Building Product (Need Assessment of Construction Equipments) Cement –Birla A1 (Market Sizing) Transmission Belt (Market Sizing) Spray pumps, valves & Closures (Market Sizing) Cattle Feed (Market Sizing & Customer Satisfaction) Sugarcane Cultivation Practices (Increasing cultivation land) Banking practices in the SEM sector in India (Market Sizing) Tracking survey in India for The World Bank
Timeline
Coordinator – US Universal Process
UPS Logistics PVT. LTD.
02.2024 - Current
Sr. Customer Service Executive
Dimensions Logistics & Services PVT. LTD.
08.2018 - 01.2024
Sr. Operation Executive
Intage India Pvt. Ltd.
03.2015 - 08.2018
Operation Executive
Sharp Field Services
10.2012 - 12.2014
Process Auditor
Ipsos Observer.
11.2011 - 08.2012
Market Research Executive
AC Nielsen ORG-MARG Pvt. Ltd.
05.2010 - 11.2011
Site supervisor
Sumit Constructions
04.2007 - 06.2009
PGDORM (Post Graduation Diploma in Operation Research Management) -
Mumbai University
T.Y.B.Com -
Thakur Collage of Science & Commerce
H.S.C. -
Thakur Collage of Science & Commerce
Course - computer application and MS-Office (MS-CIT)
Keerti Computer Classes
S.S.C. -
Balak Vihar Vidyalaya
Diploma - Travel & Tourism, Hospitality, Flight Pursuer
Frankfinn Institution