Hi, I’m
Karan Mistry
Bengaluru
Summary
Dynamic professional with a proven track record at Titan Company Limited, excelling in GTM strategies that increased market share from 1.20% to 10.02%. Adept in team management and data-driven decision making, I foster strong stakeholder relationships and drive impactful training programs, enhancing productivity and customer satisfaction across diverse retail environments.
Overview
20
years of professional experience
Work History
Titan Company LimitedBengalore
Manger - GTM
11.2021 - Current
Job overview
- Led GTM strategies and execution for innovative tech products, driving an increase in market share from 1.20% in FY22 to 10.02% in FY24, and a boost in revenue from 160 cr to 800 cr.
- Developed and executed comprehensive GTM plans for product launches, encompassing market analysis, competitive research, pricing strategy, positioning, and messaging for all on-ground channels.
- Established strong relationships with key stakeholders, including sales teams and channel partners, to ensure alignment and effective communication throughout the product launch process.
- Anchored the capability development, brand training, and content development for smart wearables in all sales channels, over 1,000 retail stores, and a sales force of over 4,000.
- Spearheaded the channel's level execution for the biggest brand campaign of the smart wearables division for the entire offline market and end-to-end execution in more than 100 cities and 5,000 retail assets.
- Revamped the entire messaging on the customer-facing assets, like packaging, instructional manuals, etc. To improve customer experience, communicate value more effectively, and enhance the overall perception of the product.
Titan Company Limited
Assistant Manager - Training
08.2018 - 11.2021
Job overview
- Developed and delivered comprehensive training programs for new hires, resulting in a reduction in smooth onboarding and increased employee productivity for the watches and wearables division
- Introduced interactive training techniques, including roleplaying and scenario based learning, resulting in improved engagement and knowledge retention among trainees.
- Evaluated training effectiveness through assessments, quizzes, and post-training performance, and used feedback to refine training content.
Thinkhall Training And Consultancy
Trainer Consultant (Titan Co. Ltd.)
09.2015 - 08.2018
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
TRO The Experience Agency
City Trainer - Google One Program
12.2014 - 09.2015
Job overview
- Managing City level trainings( On-floor & Classroom) analyzing and developing training content, Coordination with OEM's Sales Staff for Training Requirements.
- Monitoring and auditing stock & display of Android One merchandise, Retail intelligence and insight, Relationship Building with RSPs, ISDs and Retailers
- Assisting National Trainer in Developing training modules.
- SPOC for all Product related queries
Aptronix By PCH
Store Operations Manager
12.2013 - 12.2014
Job overview
- Managed the stores operations of two apple premium retail stores in mumbai and grew the stores to 50% higher sales.
- Oversaw inventory management, reducing stock shrinkage through improved tracking and loss prevention measures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures.
Reliance Digital Retail Ltd
Assistant Manager - Operations
08.2012 - 12.2013
Job overview
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Maintained customer satisfaction with quick and professional handling of product returns.
V5 Global Services Pvt. Ltd
Area Sales Manager
09.2009 - 08.2012
Job overview
- Managed Manned Program for Apple iPad and Mac for Mumbai Region.
- Managed 20+ ISP workforce and 50+ unmanned locations.
- Monitored customer buying trends, market conditions, and competitor actions to adjust tactical moves & achieve sales goals.
- Led sales region to increase sales by 50% and boost team morale.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Established strong relationships with major unmanned POS locations and key decision-makers to increase sales in designated territory.
- Exceeded targets by building, directing, and motivating high-performing sales team.
Sadhrta Retail Ltd.
Group Category Manager
11.2008 - 07.2009
Job overview
- Widening Product portfolio, Negotiating & getting vendors onboard on ecommerce platform.
- Achieving top-line targets for the category.
- Handling BTL activities on the platform for the category.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Monitored market to capitalize on latest trends.
- Designing Deals and offers with help of Vendors to promote the category on the platform
The Mobile Store
Assistant Retail Store Manager
12.2007 - 11.2008
Job overview
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
Solutions Integrated Marketing Services
Executive /Team Leader
07.2005 - 11.2007
Job overview
- SonyEricsson Retail Project - Team Leader -ISP
- Hewlett Packard (HP Invent) Print & Demo zone - Demo Expert
- Samsung Mobiles, Samsung Neo - ISP
Education
University Of MumbaiMumbai
Bachelor of Commerce from Commerce
03.2011
Skills
- Interpersonal communication
- Team management
- Critical thinking
- Problem solving
- Sales operations
- Training
- Analytical thinking
- Collaboration and teamwork
- Verbal communication
- Retail operations
- Creativity
- Data-driven decision making
- Customer-centric mindset
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1
Timeline
Manger - GTM
Titan Company Limited
11.2021 - Current
Assistant Manager - Training
Titan Company Limited
08.2018 - 11.2021
Trainer Consultant (Titan Co. Ltd.)
Thinkhall Training And Consultancy
09.2015 - 08.2018
City Trainer - Google One Program
TRO The Experience Agency
12.2014 - 09.2015
Store Operations Manager
Aptronix By PCH
12.2013 - 12.2014
Assistant Manager - Operations
Reliance Digital Retail Ltd
08.2012 - 12.2013
Area Sales Manager
V5 Global Services Pvt. Ltd
09.2009 - 08.2012
Group Category Manager
Sadhrta Retail Ltd.
11.2008 - 07.2009
Assistant Retail Store Manager
The Mobile Store
12.2007 - 11.2008
Executive /Team Leader
Solutions Integrated Marketing Services
07.2005 - 11.2007
University Of Mumbai
Bachelor of Commerce from Commerce
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