Karan Mule

• Executed FinnOne AF to Pennant Data migration, ensuring seamless transition and 100% data integrity across modules.
• Delivered 16+ Change Requests (CRs) to production over multiple quarters with zero escalations or rollbacks.
• Led Vulnerability Assessment & Penetration Testing (VAPT) and InfoSec reviews, achieving full compliance and timely remediation.
• Resolved 8 UAT and 3 production bugs, enhancing system reliability and reducing downtime.
• Managed CR lifecycle using Azure Boards, ensuring audit readiness and traceability.
• Liaised with vendors (Pennant, Bitsflow, NSEL) for data provisioning, CPU upgrades, eCAB approvals, and OS patching.
• Developed automation logic for DMS1 and 3W restructuring, improving operational efficiency.
• Closed legacy CRs and completed PMT documentation to support release cycles.
• Supported Disaster Recovery (DR) drills and implemented logic changes for receipting and customer data updates.

• • Provided L2 production support for FinnOne LMS (Loan Management System), ensuring system stability and timely issue resolution.
  • Conducted root cause analysis (RCA) for reported incidents and coordinated deployments with development and testing teams.
  • Monitored system alerts, scheduled jobs, and performed health checks to maintain operational integrity.
  • Analyzed user specifications and error messages to perform first-level troubleshooting and escalate bugs via SRs.
  • Collaborated with developers to raise defects and shared test scenarios with QA teams for validation.
  • Participated in bridge calls for critical application and data issues, contributing to swift resolution.
  • Supported production implementations and knowledge transfer (KT) sessions across teams.
  • Prepared deployment scripts, created and reviewed test cases, and mapped requirements using process-based knowledge.

• Served as Application Owner for FinnOne LMS, one of ICICI’s most critical lending platforms, managing business CRs and production support.
• Oversaw end-to-end development lifecycle including requirement gathering, UAT testing, documentation, CR management, and live delivery.
• Delivered new business requirements and resolved high-priority production issues with minimal turnaround time.
• Analyzed application data flow and proposed feasible technical solutions to enhance system performance and reliability.
• Led enhancements and supported audit reviews, ensuring compliance with internal and external standards.
• Collaborated with TRA group stakeholders to ensure smooth functioning of FinnOne LMS and timely delivery of change requests.

• Processed financial and property-related data for asset managers, ensuring accuracy and adherence to quality control standards.
• Calculated bids using cost estimation tools such as RepairBase and XactPRM, based on photographic evidence and property specifications.
• Performed work order processing and validation to support asset recovery and maintenance workflows.