KARAN NAIDU
Pune
Summary
Accomplished Sales Representative at Tech Mahindra Ltd., with a proven track record in enhancing customer experience and team building. Achieved a notable 65% customer satisfaction score at Eclerx Services Ltd. through expert sales consultation and post-sales support. Skilled in upselling, cross-selling, and lead prospecting, consistently delivering beyond targets.
Overview
4
4
years of professional experience
Work History
Sales Representative
Tech Mahindra Ltd.
07.2022 - Current
- Working as a Sales and Upgrades representative for the chat process for 2 years and counting.
- Handled 20+ chats in a single day with dual concurrency.
- Out calling customers for better support and understanding.
- Assisting customers with upgrades and cross-selling for new services, while effectively probing to resolve concerns and doubts.
- Average stack raking of 4 out of 5 over a 2-year time period.
Process Analyst
Eclerx Services Ltd.
12.2020 - 07.2022
- Evaluated and solved problems as they occurred, recommending and implementing improvements as needed.
- Reached a 65% average customer satisfaction score over 16 months by providing tailored, high-quality service.
- Handled chat queries promptly and efficiently.
Education
BACHELOR OF COMMERCE -
H.V. DESAI
Pune10-2020
H.S.C -
A.S.D.B DADAWALA JR. COLLEGE
Pune12.2015
S.S.C -
G.G. SHAH ENGLISH MEDIUM HIGH SCHOOL
Pune12.2013
Skills
- Customer experience enhancement
- Team Building
- Sales consultation
- Lead prospecting
- Sales expertise
- Post-sales support
- Upselling and cross selling
Activities
- Handled a team of 7-8 agents working on level 2 cases (Follow up/pending cases) {HGS}
- Trained 3 batches of agent (9-10 agent in each) in their nesting period enhancing their product knowledge to support customer concerns and complaints {HGS}
Affiliations
- Sketching and Drawing
- Watching Anime
- Mobile Gaming (Genshin Impact)
Timeline
Sales Representative
Tech Mahindra Ltd.
07.2022 - Current
Process Analyst
Eclerx Services Ltd.
12.2020 - 07.2022
BACHELOR OF COMMERCE -
H.V. DESAI
H.S.C -
A.S.D.B DADAWALA JR. COLLEGE
S.S.C -
G.G. SHAH ENGLISH MEDIUM HIGH SCHOOL
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