Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karan Niraliya

Senior Relationship Manager
Delhi

Summary

Dynamic Relationship Manager and Data Analyst with extensive experience in the education management sector, recognized for enhancing operational standards and fostering employee engagement. Proven ability to streamline processes and prioritize effectively, driving organizational success through analytical problem-solving. Demonstrated a history of delivering impactful solutions that improve team performance and productivity.

Overview

4
4
years of professional experience
4
4
Certifications

Work History

Relationship Manager

IELTSMaterial.com
09.2021 - 11.2023
  • Working in the Core Operations team, taking care of the 100-plus students per month working on sheets to summarize the data on different CRMs and Google Sheets. Onboarding the student, assigning trainers, and ensuring the course is completed smoothly.
  • Head of 6 BDEs and completing the post-sales process. Working with the Analytics team for the past year on various projects that help streamline the operations process. Helping the team use data more efficiently and create more efficient dashboard work.
  • Created a dashboard to increase the conduction of live classes taken by the trainer through the live CRM to reduce the manual class count by 75%. With the help of the dashboard, the supply team is able to calculate the trainer's salary more efficiently without any hassle.
  • Streamlined business processes to reduce operating costs by 47.7%. By increasing the class conduction, conducted root cause analysis to formulate countermeasures to business mistakes, and improve operations.
  • Used Visualization tool, to create a monthly class conduction report. This report provides complete data on trainer and student class attendance during the month, which helps in determining the supply time for salary distribution.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Collaborated with different teams (Sales, logistic and Analyitcs) to make the operatioins process smoother .

Business Development Associate

BYJUS
05.2020 - 09.2020
  • Worked as Business Development Trainee for two months in Inside sales work from a home model, and generated a revenue of 3.29 lakhs
  • Promoted as Business Development Associate in Insides sales work from home model, and generated a revenue of 2.44 lakh.
  • Cold and warm called new and existing accounts per day.
  • Researched new markets to identify opportunities for growth.
  • Maintained accurate records of customer accounts using CRM software.

Education

Bachelor's degree - computer science

JSS ACADEMY OF TECHNICAL EDUCATION

MBA -

Amity University Online
Noida
04.2001 -

Skills

    Databases

    Data Analysis

    Analytical Skills

    Team Management

    Advance Excel

    Tableau

    Analytics

    Operations Management

    Data Visualization

    CRM proficiency

    Service support

    New business generation

Certification

The complete SQL Bootcamp: GO from zero to hero. By UDEMY

Timeline

Relationship Manager

IELTSMaterial.com
09.2021 - 11.2023

Business Development Associate

BYJUS
05.2020 - 09.2020

MBA -

Amity University Online
04.2001 -

Bachelor's degree - computer science

JSS ACADEMY OF TECHNICAL EDUCATION

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Karan NiraliyaSenior Relationship Manager