Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Conferencesandcourses
Timeline
Generic

Karan Punjabi

Bangalore

Summary

Detail-oriented and dependable Business Analyst with a proven track record of managing multiple priorities while maintaining a strong work ethic and a positive attitude. Skilled in data analysis, problem-solving, and stakeholder communication. Demonstrates a willingness to take on additional responsibilities to meet and exceed team goals.

Overview

8
8
years of professional experience

Work History

Business Analyst

Amazon
Bangalore
08.2019 - Current
  • Programmed SQL queries to support and deep dive on data analysis for the Program - Product Assurance during Amazon Prime Day Sale
  • Prepared WBR, MBR reports using SQL, Quicksight/PowerBI visualization for the program and circulated the same to the span
  • Developed and automated jobs in various job scheduling tools with the help of SQL using ETL & creating data pipeline and helped tracking TAT for Sim
  • Worked closely with business partners to analyze and improve the processes, suggest solutions and support in its implementation
  • Supported in business case development, its approach, solutions, issues, and risks involved
  • Created Dashboards for better understanding of data, performed data cleaning, normalization, data transformation
  • Automated manual reports using macro/VBA and power query.

Sr. Technical Support Engineer

Dell
Bangalore
07.2018 - 04.2019
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.

Technical Support Engineer

Concentrix Pvt ltd
Bangalore
11.2016 - 05.2018
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Advisor of the year Award - Creating KB Articles post new version launch.

Education

BCA -

Bangalore University
04.2014

PDC - PCMC -

Jubilee College
04.2011

SSLC -

Vikas Vidya Kendra
04.2008

Skills

  • SQL
  • MS Office
  • Quicksight
  • Data warehousing
  • ETL
  • Strategic Planning for Program
  • Vendor/Stakeholder Management
  • Business Planning
  • Cost-benefit analysis
  • Basic Python

Websites

Accomplishments

  • Power of Excellence (04/2017 - 06/2017)
  • Performer of Month (11/2018 - 12/2019)
  • High bar raise (03/2022 - 04/2022)
  • Over and Beyond (10/2023 - 11/2023)
  • Ace of Spades (05/2024 - 06/2024)

Conferencesandcourses

  • Oracle 10g, 10/2012, 04/2013, Conference/Issuer of the certificate
  • A+, CCNA, CCNP, 09/2012, 06/2013, Conference/Issuer of the certificate
  • AWS Certified Cloud Practitioner
  • Python basic for Data Analysis

Timeline

Business Analyst

Amazon
08.2019 - Current

Sr. Technical Support Engineer

Dell
07.2018 - 04.2019

Technical Support Engineer

Concentrix Pvt ltd
11.2016 - 05.2018

BCA -

Bangalore University

PDC - PCMC -

Jubilee College

SSLC -

Vikas Vidya Kendra

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Karan Punjabi