Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Karan Ramesh

Senior Systems Engineer
Arnhem,Gelderland

Summary

Dynamic Senior Systems Engineer with a proven track record at INFOSYS Ltd., excelling in incident response planning and configuration management. Skilled in root-cause analysis and project management, driving continuous improvement in service performance.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Systems Engineer

Infosys Ltd.
Arnhem
01.2025 - Current
  • Oversaw application incident, problem and change management, consistently meeting SLAs and ITIL frameworks.
  • Monitored application performance, troubleshooting issues and implementing solutions to prevent future disruptions.
  • Managed the scheduling and deployment of updates, patches and new releases, ensuring minimal service interruptions through structured changed control.
  • Served as the primary point of contact for client communication, ensuring services aligned with their business objectives and expectations.
  • Worked closely with external vendors to address escalated application issues and maintain high levels of system availability.
  • Prepared detailed reports on service performance, tracking key metrics and driving ongoing improvement efforts.
  • Maintained application compliance with security and regulatory requirements, applying industry best practices for risk management.
  • Monitored Batch jobs everyday in TIDAL application to ensure the scheduled processes are completed for the respective objects in the insurance applications.
  • Implemented lot of queries to automate the comparison between the application and end system in line with the requirements.
  • Implemented automated workflows for incident management, reducing resolution times by 25% and improving SLA compliance.

Systems Engineer

Infosys Ltd.
Chennai
05.2021 - 12.2024
  • Responsible for product configuration in an insurance policy maintenance application, ensuring accurate setup and updates of policy rules and structures.
  • Resolved over 80% of Priority 3 (P3) and higher incidents within targeted resolution times, contributing to improved SLA compliance and service reliability.
  • Implemented and managed Groovy-based logic to configure coverage rules and pricing strategies for diverse insurance products.
  • Gained hands-on experience with Traditional Life insurance products, including Endowment, Risk, and Funeral products, contributing to accurate policy definition and compliance.
  • Configured data extraction and reporting workflows for business insights and regulatory needs, ensuring clean and consistent data outputs.
  • Designed and implemented a custom process tool to validate and cross-check pricing results, improving accuracy and reducing manual errors.
  • Maintained up-to-date ticket statuses and progress in JIRA, supporting agile tracking, sprint planning, and issue resolution.

Education

Bachelor of Technology - Mechanical Engineering

Sastra Deemed To Be University
Thanjavur, India
05.2016 - 05.2020

Skills

Root-cause analysis

Cloud services

Incident response planning

Configuration management

Continuous integration tools

ITIL framework

IT service management

Regression test management

Java, Python

SQL

Amazon bedrock, S3

Machine learning, Knowledge bases, Vector databases, RAG

Software

AWS

TIDAL

IBIS middleware framework

Gitlab

DB forge

Winscp

Putty

Oracle

Service Now

Certification

Certified AWS AI Practitioner

Timeline

Certified AWS AI Practitioner

04-2025

Senior Systems Engineer

Infosys Ltd.
01.2025 - Current

Systems Engineer

Infosys Ltd.
05.2021 - 12.2024

Bachelor of Technology - Mechanical Engineering

Sastra Deemed To Be University
05.2016 - 05.2020

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Karan RameshSenior Systems Engineer