Karan Ravan

• Contributed to the migration of business dashboards from an on-premise server to a cloud environment, ensuring seamless transitions with minimal downtime.
• Managed Application Management Services (AMS) for critical dashboards, ensuring 99% uptime, and optimized performance.
• Collaborated with cross-functional teams to gather business requirements, develop dashboards, and ensure high data quality standards.
• Provided training to 3-4 team members on BI tools and dashboards, and created detailed SOPs to standardize operations and improve efficiency.
• Conducted meetings and provided task updates in the lead's absence.
• Received 'On the Spot' award for resolving high-impact customer issues promptly.
• Appreciation by the Delivery Head for supporting the development team during the UAT phase, in the absence of a team member.

Technical Support Executive:

• Addressed and resolved client queries using tools such as Windows Server, PowerShell, Active Directory, and MS Excel.
• Updated and created SOPs for internal processes, enabling stakeholders to proactively resolve first-line issues.
• Mentored and trained four new team members, ensuring their smooth onboarding and understanding of internal processes.
• Maintained business continuity during the COVID-19 pandemic, earning appreciation from the Service Delivery Manager.
• Received an 'On the Spot' award for resolving the most customer queries in a month, showcasing effective problem-solving skills.