Karan Sakhuja
New Delhi
Summary
Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 8 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
8
8
years of professional experience
Work History
Team Manager
Tripscoach pvt ltd
Noida
12.2023 - Current
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
Senior Travel Agent
Jaamin Travel pvt ltd
New Delhi
06.2023 - 12.2023
- Working on inbound PPC calls.
- Handling New bookings , changes and cancellations for refund and future credit .
- Maintaining own incentives sheet .
- Helping other employees by assisting their customers with a second voice .
- Experience of working on amadeus and crm for booking importing .
Senior Travel Agent
Lets yatra pvt ltd
New Delhi
04.2021 - 06.2023
- Working on inbound PPC calls.
- Handling New bookings , changes and cancellations for refund and future credit .
- Maintaining own incentives sheet .
- Helping other employees by assisting their customers with a second voice .
- Experience of working on amadeus and crm for booking importing .
Travel Agent
Travelopick Part of Cheapflightfares pvt ltd
New Delhi
08.2020 - 04.2021
- Working on inbound PPC calls and Meta Calls .
- Handling New bookings , changes and cancellations for refund and future credit .
- Experience of working on amadeus.
Travel Agent
XcelServe pvt ltd
Gurgaon
07.2018 - 07.2020
- Working on Meta Calls leads and inbound PPC calls.
- Handling New bookings , changes and cancellations for refund and future credit .
- maintaining the given targets of number of bookings and amount every month.
Travel Agent
Agile consulting pvt ltd
Gurgaon
08.2017 - 06.2018
- Working on inbound PPC calls .
- Handling new booking , changes, cancellation and customer service .
- Exploring new things in travel , like different type of fares and pricing method.
- working on amadeus and sabre for creating HK and GN pnr's .
Travel Agent
Faremart pvt ltd
Gurgaon
01.2016 - 06.2017
- Joined as fresher.
- Explored How the tings work in travel .
- Learned about the tools are getting used in travel industries for creating booking.
Education
Bachelor of Arts - B.A Programme
SOL (School of Open Learning Delhi University )
New Delhi, India06-2018
G.B.S.S.S
Higher Secondary Certificate (HSC) CBSEG.B.S.S.S
Secondary School Certificate (SSC) CBSESkills
- Customer Service
- Team building
- Written Communication
- Problem-Solving
- Problem Resolution
- Documentation And Reporting
- Professionalism
- Problem-solving abilities
- Goal Setting
- Multitasking
- Administration and Reporting
- Team Leadership
- Adaptability and Flexibility
- Computer Skills
- Time management abilities
- Strategic Planning
- Positive Attitude
Affiliations
- Car Driving , Bike riding .
- Used to learned Martial arts and taekwondo from 2001-till 2011
- Cooking only if recipe is delicious
- Painting .
- Web developing.
Languages
Punjabi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Team Manager
Tripscoach pvt ltd
12.2023 - Current
Senior Travel Agent
Jaamin Travel pvt ltd
06.2023 - 12.2023
Senior Travel Agent
Lets yatra pvt ltd
04.2021 - 06.2023
Travel Agent
Travelopick Part of Cheapflightfares pvt ltd
08.2020 - 04.2021
Travel Agent
XcelServe pvt ltd
07.2018 - 07.2020
Travel Agent
Agile consulting pvt ltd
08.2017 - 06.2018
Travel Agent
Faremart pvt ltd
01.2016 - 06.2017
Bachelor of Arts - B.A Programme
SOL (School of Open Learning Delhi University )
G.B.S.S.S
G.B.S.S.S
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