Karan Sandhu
Summary
Experienced in effectively handling customer interactions and promptly resolving issues. Leveraging strong communication skills and empathy to build lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction. Adept at fostering loyalty and creating positive experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Junior Analyst
EClerx Services Ltd.
06.2017 - 04.2018
- Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
Education
Secondary Examination - Core Subjects
Heritage Public School
Bhawanigarh, India01.2007
Senior Secondary Examination - Commerce
Paragon Senior Secondary School
Mohali, India01.2009
Bachelor Of Computer Application - Computer Applications Development
Gurukul Vidyapeeth Group Of Institutions
Banur, India01.2012
Skills
- Data collection
- Documentation skills
- Data collection & research
- Analytical thinking
- Customer relationship management
- Microsoft Excel
- Multitasking
- Effective communication
- Verbal and written communication
- Quality control
Personal Qualities
- Highly motivated and eager to learn new things.
- Strong motivational and smart working skills.
- Ability to give 100% efforts in even pressure situations.
- Ability to work as individual as well as in group.
Timeline
Customer Service Representative
Teleperformance
01.2020 - 10.2024
Junior Analyst
EClerx Services Ltd.
06.2017 - 04.2018
Secondary Examination - Core Subjects
Heritage Public School
Senior Secondary Examination - Commerce
Paragon Senior Secondary School
Bachelor Of Computer Application - Computer Applications Development
Gurukul Vidyapeeth Group Of Institutions
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