Karan Sehdev
Benefits Ops Administrator
Zirakpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Benefits Operations Administrator
Wipro
Noida
09.2021 - 10.2022
- Worked with Wipro on 2 clients for all of their backend operations.
- Fetching all the audit reports received from the clients and complete the audit within the timeline every week.
- Follow SOP to complete all the tasks defined for the role.
- Resolve/respond to the client queries on medical coverages.
- Provide training to the new hires for the respective client.
- Take follow ups on the error reports provided by the client.
- Working on Audit reports daily to ensure all the records are updated for the customers and ensuring hassle free medical experience.
- Providing billing premium receipts to participants.
- Ensuring the issue trackers is checked on daily basis to ensure the details of the plans/premiums are correct for all the customers.
Sr. Associate Technical Support
Tech Mahindra
Noida
10.2019 - 11.2020
- Help customers to troubleshoot the Netgear routers.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
IT Operations Associate
Accenture
Gurugram
09.2016 - 03.2018
- Follow the client policies to solve cases.
- Solve all cases in turn around time.
- Achieved 100% accuracy in quality.
Process Associate
Interglobe Technologies
Gurugram
01.2012 - 10.2012
- Made flight reservations for the customers.
- Upsell hotel bookings and cabs for customers.
- Made changes in the bookings of the customer.
- Working on Saber for flight reservations.
Education
Bachelor of Arts -
Open University
05.2009 - 06.2012
12th
Kulachi Hansraj Model School
New Delhi 08.2005 - 08.2006
10th
Kulachi Hansraj Model School
New Delhi 05.2003 - 05.2004
Skills
Teamwork and Collaboration
Problem-Solving
Flexible and Adaptable
Active Listening
Dependable and Responsible
Excellent Communication
Timeline
Benefits Operations Administrator
Wipro
09.2021 - 10.2022
Sr. Associate Technical Support
Tech Mahindra
10.2019 - 11.2020
IT Operations Associate
Accenture
09.2016 - 03.2018
Process Associate
Interglobe Technologies
01.2012 - 10.2012
Bachelor of Arts -
Open University
05.2009 - 06.2012
12th
Kulachi Hansraj Model School
08.2005 - 08.2006
10th
Kulachi Hansraj Model School
05.2003 - 05.2004