Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karan Sehdev

Karan Sehdev

Benefits Ops Administrator
Zirakpur

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Benefits Operations Administrator

Wipro
Noida
09.2021 - 10.2022


  • Worked with Wipro on 2 clients for all of their backend operations.
  • Fetching all the audit reports received from the clients and complete the audit within the timeline every week.
  • Follow SOP to complete all the tasks defined for the role.
  • Resolve/respond to the client queries on medical coverages.
  • Provide training to the new hires for the respective client.
  • Take follow ups on the error reports provided by the client.
  • Working on Audit reports daily to ensure all the records are updated for the customers and ensuring hassle free medical experience.
  • Providing billing premium receipts to participants.
  • Ensuring the issue trackers is checked on daily basis to ensure the details of the plans/premiums are correct for all the customers.

Sr. Associate Technical Support

Tech Mahindra
Noida
10.2019 - 11.2020
  • Help customers to troubleshoot the Netgear routers.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

IT Operations Associate

Accenture
Gurugram
09.2016 - 03.2018
  • Follow the client policies to solve cases.
  • Solve all cases in turn around time.
  • Achieved 100% accuracy in quality.

Process Associate

Interglobe Technologies
Gurugram
01.2012 - 10.2012
  • Made flight reservations for the customers.
  • Upsell hotel bookings and cabs for customers.
  • Made changes in the bookings of the customer.
  • Working on Saber for flight reservations.

Education

Bachelor of Arts -

Open University
05.2009 - 06.2012

12th

Kulachi Hansraj Model School
New Delhi
08.2005 - 08.2006

10th

Kulachi Hansraj Model School
New Delhi
05.2003 - 05.2004

Skills

    Teamwork and Collaboration

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Timeline

Benefits Operations Administrator

Wipro
09.2021 - 10.2022

Sr. Associate Technical Support

Tech Mahindra
10.2019 - 11.2020

IT Operations Associate

Accenture
09.2016 - 03.2018

Process Associate

Interglobe Technologies
01.2012 - 10.2012

Bachelor of Arts -

Open University
05.2009 - 06.2012

12th

Kulachi Hansraj Model School
08.2005 - 08.2006

10th

Kulachi Hansraj Model School
05.2003 - 05.2004
Karan SehdevBenefits Ops Administrator