Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Benefits Operations Administrator
Wipro
Noida
09.2021 - 10.2022
Worked with Wipro on 2 clients for all of their backend operations.
Fetching all the audit reports received from the clients and complete the audit within the timeline every week.
Follow SOP to complete all the tasks defined for the role.
Resolve/respond to the client queries on medical coverages.
Provide training to the new hires for the respective client.
Take follow ups on the error reports provided by the client.
Working on Audit reports daily to ensure all the records are updated for the customers and ensuring hassle free medical experience.
Providing billing premium receipts to participants.
Ensuring the issue trackers is checked on daily basis to ensure the details of the plans/premiums are correct for all the customers.
Sr. Associate Technical Support
Tech Mahindra
Noida
10.2019 - 11.2020
Help customers to troubleshoot the Netgear routers.
Cultivated interpersonal skills by building positive relationships with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved problems, improved operations and provided exceptional service.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.