Senior Team Member with extensive industry experience. Proven ability to motivate teams, resolve conflicts, and coordinate activities effectively. Demonstrates high energy and a strong work ethic in managing challenges.
Overview
4
4
years of professional experience
Work History
Senior Team Member
Bank of America
Gurugram
01.2023 - Current
Obtained all necessary documents from customers prior to transaction initiation.
Resolved discrepancies related to wire transfers through thorough research.
Analyzed customer data to identify trends in wire transfer service usage.
Assisted customers with inquiries on incoming and outgoing wire transfers.
Processed domestic and international wire transfers according to legal regulations and procedures.
Liaised with internal teams and external vendors as needed.
Reviewed wire transfer requests to ensure compliance with requirements before processing.
Prepared detailed reports on wire transfer activities for daily, weekly, monthly, or quarterly review.
Assistance Coordinator
Allianz Partners
Gurugram
09.2021 - 12.2022
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Managed complaints with calm, clear communication and problem-solving.
Engaged with customers to better understand needs and deliver excellent service.
Business Development Manager
IndusInd Bank
Rohtak
03.2021 - 08.2021
Successfully and continuously hit sales targets by seeking money-making opportunities for expansion.