Karan Sewani

Onboarding of Clients in the Company environment,understanding their Infrastructure and Communicating the information within the Team.

Active Directory Management (Creating users,Organisational units,Adding users in the OU,Providing the required access as per On-boarding Form of New hires .

Office 365 Management (Creating email account , Adding Office License ,Adding Multifactor Authentication ,Sharing credentials with the client to login to their Accounts.

Monitoring Server Alerts, fixing the Server Alerts ,Routing them to Monitoring team as per the scope of work.

Printer and Scanner Inventories Management ,Keeping their record in the Database , Configuration of these Devices , Looping in Canon ,HP and different Manufacturers for complex issues.

Reporting Spam emails in the environment to Microsoft for Analysis, Quarantine Phishing emails ,Configuring Anti Spam Policies,Whitelisting and Blacklisting of Senders.

Sending the Phishing ,High Security Alerts,Spam,Monthly Reports to Clients.

Informing clients about the Challenges in their IT environment and involving different teams to bring solution.

Project -Consumers Energy

Resolution of Incidents within SLA (P1, P2 , P3, P4) ,

Application Support such as VPN- (Forticlient, Cisco anyconnect,Global Protect),Installing applications and Setting up of Laptops.
Push Software using SCCM tool and checking software dependencies

Vmware /VDI Reset ,Patch Management, Escalation of Issues to L2 and other teams.

Handling Azure AD synchronizations issues ,checking the attributes in Windows server and Escalating issues to Server team for complicated issues.

Providing Admin access to different users basis approval for running some Privileged applications which require Power user access.

Creating Teams groups Meeting involving Managers,Networking ,Monitoring and Server team for High Priority tickets if required and informing them about the issues which require immediate assistance.

Titanium Premium process (US Based )

Monitoring issues related to network in the Client environment.

Router and Modem configuration.

Communicating with ISP and changing ISP or ISP Plans and bandwidth on the basis of requirement.

Involving different team for the Technical issues which require urgent support.

Provide internal training and consulting on KM policy & process and creation of knowledge articles.

· Governing and driving technical team on identifying root cause and implementing the permanent fix within the agreed timelines

· Improved the Knowledge Management Maturity by having KPIs implemented and reported via real-time Dashboard