Karan Sharma
Assistant Manager
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
Byjus
Bangalore
12.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
Business Development Associate
Byjus
Guwahati
05.2021 - 12.2021
- Negotiated contracts and closed sales with new and existing clients.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Sales Trainee
Black Console Technologies
Delhi
01.2021 - 02.2021
- Provided product and technical support to customers.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Education
Matriculation - General
Bishop Johnson School
Allahabad 04.2011 - 05.2012
PGDM - Marketing Research
Praxis Business School
Kolkata 06.2018 - 05.2020
Bachelor Of Commerce - Accounting And Finance
University of Allahabad
Allahabad 06.2014 - 05.2017
Higher Secondary - Commerce
Bishop Johnson School
Allahabad 04.2012 - 05.2014
Skills
Employee performance evaluations
Additional Information
Basic knowledge and application of python, SQL and MS office.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Manager
Byjus
12.2021 - Current
Business Development Associate
Byjus
05.2021 - 12.2021
Sales Trainee
Black Console Technologies
01.2021 - 02.2021
PGDM - Marketing Research
Praxis Business School
06.2018 - 05.2020
Bachelor Of Commerce - Accounting And Finance
University of Allahabad
06.2014 - 05.2017
Higher Secondary - Commerce
Bishop Johnson School
04.2012 - 05.2014
Matriculation - General
Bishop Johnson School
04.2011 - 05.2012
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