Karan Sharma
Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Infrastructure and Hardware Specialist
Trueblue Inc.
04.2023 - Current
- As a Infrastructure and Hardware Specialist in a Staffing and workforce management company, I have been provided an opportunity to prove my ability to design, implement, and manage Infrastructure and Hardware solutions that protect sensitive data and systems.
- Managing, updating, and resolving Incidents and requests through Service-now as per the given SLA.
- Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from US employees experiencing problems with hardware, software, networking, and other computer-related technologies .
- Supporting employees on many applications on calls like Prism, Work Alert, Tescor, Kenexa, etc.
- Providing support on a network printer and MDM setup.
- Providing Office 365 license through Exchange cloud and adding suitable roles through AD as per requirement.
- Managing our US Branches Meraki and Cradle point devices for internet status and getting information on device TCP/IP address.
- Was responsible for complete branch setups like Network printers, Shared drives, and data backup.
- Handling requests for hardware replacement/ new hardware and creating return labels.
- Conducting training sessions for the new Joiners and providing Training for all process applications. Create and modification DL (Distribution list) from AD (Active Directory).
- Resetting passwords, creating, enabling/disabling accounts, providing group memberships.
- Configuration of VPN and its troubleshooting. Was responsible for running mail trace, and handling requests on mailbox auto mapping.
- Was responsible for adding machines into the domain and on Citrix machines (Reset, Logoff) using XenApp.
- Responsible for new hire onboarding setup . Supporting users with creating accounts on Staff Track, Adobe, and DocuSign and creating secondary GUA for Prism secondary accounts.
Technical Support Executive
Teleperformance DIBS
09.2022 - Current
- Worked as Technical support executive for Adobe's Acrobat software and provide technical support by remote desktop,
- Remove credentials, Manual clean-up, had strong application support skills
- Escalate issues to relevant team if necessary and needed do schedule meetings with other teams in order to discus about bugs and escalations
- Skills learnt - Application support, App based troubleshooting, MS Office.
Customer Service Representative
HCL
09.2002 - 08.2021
- Worked in US region Voice Process, Handling Candidate’s Query over the call for the client like Microsoft, AWS, CompTIA, IBM, Oracle and many more
- Helping them with the Troubleshooting, if they are having any technical issues while giving online exam
- Provide first level customer support and handling irate candidate with the quality of Decision-making and giving the best resolution
- Contribute idea on ways to resolve problems to better serve the Candidate and improve productivity.
Education
Completed Hardware+ Certification - undefined
ROOMAN TECHNOLOGIES
Completed Network+ Certification - undefined
ROOMAN TECHNOLOGIES
900 Microsoft Azure Certification -
Microsoft
B.A (hons) - undefined
Delhi University
2021
Diploma - Spanish language
Sri Guru Teg Bahadur Khalsa College, Delhi University
2021
12th - undefined
CBSE
2018
10th - undefined
CBSE
2016
Skills
- Active directory
- Okta Admin
- Service now
- Citrix Workspace
- Resolve Technical Problems
- Support End-Users
- Computer System Diagnostics Software
- Software Release and Rollout
- Software Evaluation
- Hardware Management
- Hardware Replacement
- Problem Diagnosis
- Troubleshooting Network Issues
- Device Configuration
- Hardware Expertise
- Mobile Device Management
- System Upgrades
- Virtualization
- Install Hardware
- Technical Support
- MS Office Proficiency
- Account Management
- Mac Systems
- TCP/IP
- Software Diagnosis
- Desktop Support
Timeline
Infrastructure and Hardware Specialist
Trueblue Inc.
04.2023 - Current
Technical Support Executive
Teleperformance DIBS
09.2022 - Current
Customer Service Representative
HCL
09.2002 - 08.2021
Completed Hardware+ Certification - undefined
ROOMAN TECHNOLOGIES
Completed Network+ Certification - undefined
ROOMAN TECHNOLOGIES
900 Microsoft Azure Certification -
Microsoft
B.A (hons) - undefined
Delhi University
Diploma - Spanish language
Sri Guru Teg Bahadur Khalsa College, Delhi University
12th - undefined
CBSE
10th - undefined
CBSE
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