Karan Sharma
Digital marketer and customer service professional
New Delhi
Summary
Skilled Customer Service Professional and with outstanding abilities in coaching, documentation and active listening.
Competent Product Specialist with more than 1.5 years of experience working in customer service. Skilled in demonstrations, data collection. Proficient in brand positioning strategies and sales team building.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Product Specialist
Alliance Insurance
8 2022 - 03.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Trained and provided coaching to 10 junior team members
Sales Associate
Marriott International
11.2018 - 03.2022
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Kept detailed records of daily activities through online customer database.
Customer Service Representative
Concentrix
01.2017 - 05.2018
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Hospitality Administration And Management
IHM Kurukshetra
KurukshetraHigh School Diploma -
Green Feilds School
New DelhiSkills
Customer Service ExcellenceProblem-Solving AbilityProcess Optimization
Google Ads
Content Marketing
Google Analytics
SEO
Certification
Digital Marketing certification
Timeline
Sales Associate
Marriott International
11.2018 - 03.2022
Customer Service Representative
Concentrix
01.2017 - 05.2018
Product Specialist
Alliance Insurance
8 2022 - 03.2024
Bachelor of Science - Hospitality Administration And Management
IHM Kurukshetra
High School Diploma -
Green Feilds School