Karan Sharma
Indore
Summary
Karan at JSW One Platforms is building and expanding a disruptive end-to-end one stop solution in the home construction space, covering drawings and designs, civil construction, mild interiors, supply chain and procurement, labour management, and on-time delivery of dream homes. Have a proven track record of delivering high-quality projects, managing P&L, and ensuring customer satisfaction across multiple domains and industries.
With an Executive MBA from IIM Calcutta and a decade of versatile experience, developed core competencies in operations, management, teamwork, leadership, and marketing strategy, worked in the cafe retail, petroleum retail, real estate, and logistics industry, handling large-scale, complex, and diverse challenges and opportunities. Passionate about creating value, solving problems, and leading innovation in the home construction sector.
Overview
9
9
years of professional experience
Work History
Regional Manager
JSW One Platforms
11.2022 - Current
- 100 + clients On boarded in 1 year
- Team of 18+ Civil contractors
- 15+ Architects onboarded
- Region profitable in first 6 months of operations
- Highest conversion of QL
- Maximum references from existing clients
General Manager of Operations
Livspace.com
02.2022 - 11.2022
- Handed over more than 6 lakh sqft of residential modular space
- Handling P&L of the cohort of 15 Business Managers in a region.
- Ownership to client satisfaction of all projects across the territory
- Developing and executing the success strategy in the territory.
- Enhanced customer satisfaction with proactive communication
- Managed budgets, financial forecasts, and resource allocation
- Enhanced customer satisfaction.
- Proactive communication, timely issue resolution & process improvement initiatives.
Cluster Manager
Flipkart.com
05.2021 - 02.2022
- 15 Million Deliveries annually across 22 hubs.
- Monitored data analytics to identify trends, opportunities
- Target to maximize CSAT and NIL detractor
- Cross-functional collaboration with teams
- Achieving lowest CPS
- Achieving Zero lost shipment
- Achieving productivity of Van/Bike
- Ensuring Customers are delighted all times
- Stock accuracy is maintained at all Hub
- Promptly managing all customer escalations
- Ensuring 100% ZTP (Zero Tolerance Policy)
- Ensuring Profitable operations.
- Implemented trending initiatives to help drive sales across cluster.
Area Manager of Operations
Reliance Industries Limited
03.2017 - 01.2021
- Top line of 300+ Crores annually
- Lead a team of 8 channel partners, fostering a collaborative environment
- Facilitated communication between departments,
- Resolving conflicts, and streamlining processes for better collaboration.
- Business expansion in 400 KM geography of Maharashtra
- Maximizing top line and bottom line
- Minimizing product loss from 0.5% to 0.02%
- Conducted regular audits of facility with industry regulations and company policies.
Area Manager
Cafe Coffee Day
06.2015 - 03.2017
- Top line 3.5 Crores annually
- Maximize top line of 2.5 lakh per month from all 7 outlets
- Hygiene, people management
- Inventory audits and much more
- Lead a team of 8 to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Education
MBA - General Management
IIM Calcutta, Indian Institute of Management
Kolkata, India01.2020
Bachelor of Science - Hospitality Administration
IHM
Goa, India06.2015
Bachelor of Science - Hospitality Administration And Management
Indira Gandhi National Open University
Delhi, India06.2015
High School Diploma -
Ryan International School
Amritsar, India04.2012
Skills
- Sales Planning
- Operational management
- Inter departmental skills
- Strategic Planning
- Negotiations skills
Accomplishments
- PAN INDIA Highest conversion of any state. (JSW)
- Profitable in 6 months of business (JSW)
- Highest Projects Handover in a month (Livspace)
- Successfully Launched eCommerce in 2 Business States (Reliance)
- Case Study on Loss Control (PAN INDIA) (Reliance)
- Highest Sale from a single outlet 1900 KL (Reliance)
- Highest Audit Score 98% with lowest shrinkage 0.05% (Coffee Day Global)
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Timeline
Regional Manager
JSW One Platforms
11.2022 - Current
General Manager of Operations
Livspace.com
02.2022 - 11.2022
Cluster Manager
Flipkart.com
05.2021 - 02.2022
Area Manager of Operations
Reliance Industries Limited
03.2017 - 01.2021
Area Manager
Cafe Coffee Day
06.2015 - 03.2017
MBA - General Management
IIM Calcutta, Indian Institute of Management
Bachelor of Science - Hospitality Administration
IHM
Bachelor of Science - Hospitality Administration And Management
Indira Gandhi National Open University
High School Diploma -
Ryan International School
Similar Profiles
Ayush KhandeliaAyush Khandelia
Assistant General Manager at JSW One PlatformsAssistant General Manager at JSW One Platforms
SATHISH KUMAR SKSATHISH KUMAR SK
Senior Manager at JSW One PlatformsSenior Manager at JSW One Platforms
Gaurav JainGaurav Jain
Manager - Distributed Supply Management at JSW One Platforms Ltd.Manager - Distributed Supply Management at JSW One Platforms Ltd.