Summary
Overview
Work History
Education
Skills
Timeline
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Karan Sharma

Analyst
Bangalore,Karnataka

Summary

Innovative and strategic thinker with collaborative approach and strong leadership skills. Possesses deep understanding of business operations and financial management, with proven ability in project management and team development. Committed to driving organizational success through impactful decision-making and effective resource allocation.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Senior Officer – Analyst

Jana Small Finance Bank
Bangalore
10.2023 - Current
  • Manage end-to-end deliverable processes including base updates, secondary stage monitoring, and delivery status tracking.
  • Coordinate with vendors to ensure timely purging and production of data; conduct vendor visits for quality checks.
  • Ensure SLA compliance for shipments and dispatches, maintaining a 99% TAT achievement.
  • Handle high-priority customer deliverables for Premier, Exclusive, and NRO segments.
  • Introduced a cost-effective initiative by combining dispatch of cards, Cheque books, and passbooks.
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Coached junior team members, fostering professional growth and improving overall team performance.
  • Maintain detailed MIS reports and track shipment statuses using DLMS.
  • Ensure audit-readiness by meticulously tracking shipment data and documentation.
  • Process CKYC entries manually and through bulk uploads for both individuals and entities.
  • Work with platforms such as DLMS, DMS, CRM Next, CBS, FIS, Expenzing, and Zimbra.
  • Responsible for invoice processing and vendor coordination.

Operations Manager

BSA Group
Bangalore
03.2022 - 05.2023
  • Oversaw daily operations in an e-commerce environment with a focus on efficiency and accuracy.
  • Managed MIS reporting, manpower, and overall office operations.
  • Handled in-warding, quality checks, order processing, GRN generation, and FE coordination.
  • Supervised stock management, gate pass control, put-away processes, label printing, and manifest documentation.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Bachelor of Computer Applications - Computer And Information Systems

Dewan VS Group of Institutions
Meerut, India
08.2017 - 06.2020

Skills

Report writing

Operations management

Documentation and reporting

Data analytics

Troubleshooting and problem resolution

Cross-functional communication

Multitasking Abilities

Effective communication

Analytical skills

Timeline

Senior Officer – Analyst

Jana Small Finance Bank
10.2023 - Current

Operations Manager

BSA Group
03.2022 - 05.2023

Bachelor of Computer Applications - Computer And Information Systems

Dewan VS Group of Institutions
08.2017 - 06.2020

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