Karan Sharma
Analyst
Bangalore,Karnataka
Summary
Innovative and strategic thinker with collaborative approach and strong leadership skills. Possesses deep understanding of business operations and financial management, with proven ability in project management and team development. Committed to driving organizational success through impactful decision-making and effective resource allocation.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Officer – Analyst
Jana Small Finance Bank
Bangalore
10.2023 - Current
- Manage end-to-end deliverable processes including base updates, secondary stage monitoring, and delivery status tracking.
- Coordinate with vendors to ensure timely purging and production of data; conduct vendor visits for quality checks.
- Ensure SLA compliance for shipments and dispatches, maintaining a 99% TAT achievement.
- Handle high-priority customer deliverables for Premier, Exclusive, and NRO segments.
- Introduced a cost-effective initiative by combining dispatch of cards, Cheque books, and passbooks.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Maintain detailed MIS reports and track shipment statuses using DLMS.
- Ensure audit-readiness by meticulously tracking shipment data and documentation.
- Process CKYC entries manually and through bulk uploads for both individuals and entities.
- Work with platforms such as DLMS, DMS, CRM Next, CBS, FIS, Expenzing, and Zimbra.
- Responsible for invoice processing and vendor coordination.
Operations Manager
BSA Group
Bangalore
03.2022 - 05.2023
- Oversaw daily operations in an e-commerce environment with a focus on efficiency and accuracy.
- Managed MIS reporting, manpower, and overall office operations.
- Handled in-warding, quality checks, order processing, GRN generation, and FE coordination.
- Supervised stock management, gate pass control, put-away processes, label printing, and manifest documentation.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Computer Applications - Computer And Information Systems
Dewan VS Group of Institutions
Meerut, India 08.2017 - 06.2020
Skills
Report writing
Operations management
Documentation and reporting
Data analytics
Troubleshooting and problem resolution
Cross-functional communication
Multitasking Abilities
Effective communication
Analytical skills
Timeline
Senior Officer – Analyst
Jana Small Finance Bank
10.2023 - Current
Operations Manager
BSA Group
03.2022 - 05.2023
Bachelor of Computer Applications - Computer And Information Systems
Dewan VS Group of Institutions
08.2017 - 06.2020
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