Karan Sharma

• During the admissions process, assesses students academic credentials, reviews their application documents, evaluates their application, and renders a decision.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Assigning interview slots as per the given timeline through faculty members.
• Resolving concerns with products or services to help with retention and drive sales.
• Building long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Finalizing the admission decision and emailing it to the applicants.
• Develop a strategy to increase sales and drive profits.
• Collaborates with the Senior/Admissions Manager and Director of Admissions Operations, to develop and implement region-specific admissions processes and projects.
• Send an email to students informing them of their admission decision and scholarship award.
• Keeping the management and team up-to-date with daily progress reports in Excel.

• To handle Outbound process: Upsell & cross-sell executive and certification courses
• To handle Inbound Process: Attend to the sales & services calls received on the customer care numbers.
• Online Chat Process: By being available to address any query coming through online chat mode.
• Responsible for converting telepnone enquiries into admissions
• Responsible for achieving business targets through effective counselling as per the timelines