Karan Singh

Lucknow

Summary

At Novotel Hotel Delhi, I honed my skills in quality assurance and customer service, demonstrating strong leadership and a calm disposition in resolving complaints and enhancing guest satisfaction. My proactive approach significantly improved service standards, showcasing my ability to build rapport and ensure a memorable guest experience.

Work History

Internship Trainer

Novotel Hotel delhi

Delhi

11.2022 - 03.2023

Assisted in the daily operations of the hotel, including checking guests in and out, handling reservations, and answering questions from guests.
Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
Answered phone calls from potential customers inquiring about availability or rates.
Recorded guest comments or complaints, escalating to management for immediate resolution.
Assisted guests at check-in, providing information on various services within hotel.

Education

Hotel Management - Hotel Operations And Customer Service

Army Institute of Hotel Management And Catering Te

Banglore

09-2024

Higher Secondary School -

Army Public School

Lucknow

06-2020

Skills

Strong leadership
Quality Assurance
Complaint resolution

Customer Service
Building rapport
Calm disposition

Accomplishments

- Winner, Cultural Event Program (2021-20212
- Assisted head coach in game planning and strategy

Languages

Hindi

First Language

English

Advanced (C1)

Affiliations

- Volunteer, for be a coach for school football team (2019-2020)
- Team Lead, Group Project- Cultural Event (2022)
- Coordinated team efforts and delivered project results

References

References available upon request.

Timeline