Successful Executive with over years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
6
6
years of professional experience
Work History
AIR TICKETING EXECUTIVE AND TRAVEL AGENT
UNIEXPRESS TRAVELS PRIVATE LIMITED, DELHI, INDIA.
06.2023 - Current
I am Currently working as an Airline Ticketing Staff for a New Delhi, India Based Travel Agency and Firm UNIEXPRESS TRAVELS PRIVATE LIMITED, an I.A.T.A. accredited TRAVEL AGENCY,.
My Responsibilities as a Travel Help Desk Agent/ Airline Ticketing Executive include -
Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
• Booking Tickets/ Making Travel itinerary for International & Domestic Flights such IndiGo, Air Vistara, Delta Airways, Air France, Singapore Airlines, Emirates, Qatar Airways, Air Asia/Air India, Spicejet etcetra.
Received incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
Issue Boarding Pass for the Respective Passengers. • Assist Clients in Getting their Visa Appointments, Biometrics, Fingerprints, Documents Submission & Ultimately their Successful Visa Approval.
Coordinated with my Senior Executives wherever necessary & Get the Job Done. • We also provide Currency Exchange Services to our clients. Business or Sector Professional, scientific and technical activities Department Travel and Tourism Email Travels@unex.co.in Website Unextravels.com
Connected clients with resources to complete travel documents, insurance and currency exchanges.
Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
Negotiated rates and upsold rooms to increase occupancy and maximize revenue.
Processed payments and sent confirmation details to customers via email or mobile app.
Upsold clients on travel itinerary add-ons, building inclusive packages to offer competitive rates.
Assisted customers with finding favorable rates for desired reservation dates, times and locations.
Reviewed and validated parking charges and coordinated valet services for registered guests.
Applied company selling strategy across all reservations systems, managing availability of room types and locations.
Mastered company pricing strategy to maximize opportunity during peak and off-peak periods.
Assisted guests with local weather, attraction and dining information to enhance experiences.
Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
Received incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
Assisted with dinner and entertainment bookings, Identifying customer preferences and providing solutions to match.
Advised customers regarding flight enquiries, checking availability and confirming reservations.
Reviewed activity report and updated accuracy of codes, rates and guest information daily.
Maintained in-depth knowledge of key competitor hotels and venues and suggested competitive new promotions and services to upper management.
Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
Monitored local events and local market news to forecast impact on demand calendars.
Assisted customers with confirmation of ground and air travel, hotel accommodations and recreational activities.
Addressed overbooking on specific room types, working with customers to adjust accommodations.
Organized and communicated needs of VIP guests, paying extreme attention to detail.
Embodied brand standards, using outstanding communication to deliver high-quality guest service.
ACCONTS AND FINANCE MANAGER
ANKIT VERMA AND ASSOCIATES CHARTERED ACCONTANTS
02.2021 - 03.2023
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Monitored departmental expenditures closely against budget plans which effectively reduced unnecessary spending.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Ensured timely and accurate financial reporting by establishing clear deadlines and holding team members accountable for meeting them.
Streamlined financial processes by implementing efficient accounting software and automation tools.
ACCOUNTANT
COLLECTORATE OFFICE INDORE
10.2017 - 02.2020
Provided critical support during system upgrades or conversions by working closely with IT staff to ensure minimal disruption to daily operations.
Compiled general ledger entries on short schedule with 100% accuracy.
Used advanced software to prepare documents, reports, and presentations.
Increased efficiency by streamlining accounting processes and implementing new financial software.
Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
Supported department objectives by participating in cross-functional projects with other departments as needed.
Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
Education
M.B.A. MASTERS OF BUSINESS ADMINISTRATION, SPECIALIZATION - FINANCE -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (I.G.N.O.U.)
07.2017
POST GRADUATE DIPLOMA IN COMPUTER APPLICATIONS(P.G.D.C.A.) -
MAKHANLAL CHATURVEDI UNIVERSITY OF JOURNALISM & MASS COMMUNICATION
12.2016
BBA - FINANCE AND ACCOUNTING
VIKRAM UNIVERSITY
UJJAIN, MADHYA PRADESH, INDIA
12.2013
HIGHER SECONDARY SCHOOL CERTIFICATE (H.S.C.) & SECONDARY SCHOOL CERTIFICATE(S.S.C.) -
Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Languages
ENGLISH
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Honors And Awards
BEST EMPLOYEE OF THE YEAR AWARD FOR ETHICAL PRACTICES
EMPLOYEE OF THE MONTH
AWARD FOR MAINTAINING CLEANLINESS & HYGIENE
INVENTORY MANAGEMENT AWARD
EXTRAORDINARY EFFORTS DURING COVID TIMES
EXCEPTIONAL WORK DURING POST COVID PERIOD
Personal Information
Date of Birth: 12/05/90
Nationality: Indian
Timeline
AIR TICKETING EXECUTIVE AND TRAVEL AGENT
UNIEXPRESS TRAVELS PRIVATE LIMITED, DELHI, INDIA.
06.2023 - Current
ACCONTS AND FINANCE MANAGER
ANKIT VERMA AND ASSOCIATES CHARTERED ACCONTANTS
02.2021 - 03.2023
ACCOUNTANT
COLLECTORATE OFFICE INDORE
10.2017 - 02.2020
M.B.A. MASTERS OF BUSINESS ADMINISTRATION, SPECIALIZATION - FINANCE -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (I.G.N.O.U.)
POST GRADUATE DIPLOMA IN COMPUTER APPLICATIONS(P.G.D.C.A.) -
MAKHANLAL CHATURVEDI UNIVERSITY OF JOURNALISM & MASS COMMUNICATION
BBA - FINANCE AND ACCOUNTING
VIKRAM UNIVERSITY
HIGHER SECONDARY SCHOOL CERTIFICATE (H.S.C.) & SECONDARY SCHOOL CERTIFICATE(S.S.C.) -
Sales Manager- Performance & Lifestyle Cars at Adventure Auto Car India Limited, Audi Delhi WestSales Manager- Performance & Lifestyle Cars at Adventure Auto Car India Limited, Audi Delhi West