karan sood
Noida
Summary
Dynamic Marketing Associate with strengths in social media strategy and event coordination. Drives engagement through high-performing campaigns and enhances brand visibility through strategic promotional events. Utilises data to craft targeted marketing strategies, fostering strong relationships within marketing networks.
Overview
13
13
years of professional experience
Work History
Marketing Associate
Eisenheim Designs
New delhi, India
06.2025 - 03.2026
- Managed budget allocation for marketing projects, ensuring cost-effective resource utilisation.
- Demonstrated outstanding communication and people skills, building productive relationships with marketing networks.
- Created and implemented high-performing social media marketing campaigns, increasing engagement and social interaction.
- Organised and executed promotional events, enhancing brand visibility and fostering community relationships.
- Used data to build strategies for targeting specific markets and consumer demographics.
Lead Analyst - operations
American Express
Gurgaon, India
12.2021 - 05.2025
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Personal Banker
Barclays
Noida, India
12.2019 - 12.2021
- Cultivated and nurtured strong relationships with clients to enhance customer satisfaction through personalised banking services.
- Managed client portfolios by providing tailored financial advice to fulfil individual needs and objectives.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
Telesales Executive
commercial bank international
Dubai, UAE
06.2018 - 11.2018
- Achieved monthly sales targets consistently through strategic application of persuasive selling techniques.
- Engaged prospective customers via telephone and email to promote available products and services.
- Generated leads through cold calling, enhancing sales pipeline efficiency.
- Executed follow-up calls with customers to ascertain satisfaction and stimulate repeat business.
- Identified opportunities for upselling and cross-selling to maximise revenue streams and enhance client engagement.
Business Development Executive
Final touch PVT LTD
New delhi, India
01.2014 - 04.2018
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
Wedding Planner (intern)
Touchwood Events
New delhi, India
10.2013 - 01.2014
- Organised schedules and timelines, ensuring every aspect of the wedding day ran smoothly and on time.
- Developed comprehensive risk management plans for each event, preparing for any potential issues that could arise.
- Coordinated decorations and accessories for parties, weddings and media events.
Operations Intern
RelioQuick
New delhi, India
01.2013 - 06.2013
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Managed small and large scale events, conferences and seminars.
- Supervised event happenings and intervened quickly to resolve problems.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
Education
Bachelor of Business Administration - Management
IIMCM affiliated to MDU
New Delhi, DL01-2015
Skills
- Social media marketing
- Event coordination
- Customer relationship management
- Event planning and promotion
- Problem solving
- Active listening
- Creativity and innovation
- Networking
Languages
English
Advanced
C1
Hindi
Proficient
C2
Interests
- Sports (Football)
- content creation (Blogging)
- Exploring cafe/restaurants
- Movies
Timeline
Marketing Associate
Eisenheim Designs
06.2025 - 03.2026
Lead Analyst - operations
American Express
12.2021 - 05.2025
Personal Banker
Barclays
12.2019 - 12.2021
Telesales Executive
commercial bank international
06.2018 - 11.2018
Business Development Executive
Final touch PVT LTD
01.2014 - 04.2018
Wedding Planner (intern)
Touchwood Events
10.2013 - 01.2014
Operations Intern
RelioQuick
01.2013 - 06.2013
Bachelor of Business Administration - Management
IIMCM affiliated to MDU