Karan Sorary
Mumbai
Summary
Associate with 5 years of experience in Customer Service, specializing in effective communication through chat, voice, and email channels. Proven track record in enhancing customer satisfaction and resolving inquiries efficiently. Experienced in collections, demonstrating strong negotiation skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Radius Global Solutions
02.2019 - 02.2025
- Collected debts efficiently while maintaining compliance with regulations.
- Performed underwriting tasks to assess risk and determine eligibility.
- Assisted test takers via calls, chats, and emails before or during examinations.
Education
B.Com -
Sangai International University
HSC -
Sangai International University
SSC -
Maryann English High School
Skills
- Customer service excellence
- Complaint resolution strategies
- Regulatory compliance
- Collections improvement
- Debt negotiation
Languages
- English
- Hindi
- Marathi
Accomplishments
- Multiple-time performer of the month for ProctorU process
- Was assisting new trainees while on-the-job training period
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Representative
Radius Global Solutions
02.2019 - 02.2025
B.Com -
Sangai International University
HSC -
Sangai International University
SSC -
Maryann English High School
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